Customer details required when booking an appointment that has an automatic contract sent via email

mez01 — Sun, 21 Sep 2025 07:04:29 GMT

The title of this thread has been edited from the original: number based do.

not all my customers are entering their email address in order for my system to send out terms and conditions forms to sign, is there a way i can change the domain from email to phone number

Re: number based do

Katie_SQ — Fri, 09 May 2025 01:11:11 GMT

Hi @mez01! Thanks for reaching out. 😊

I've just tried to book an appointment on your site, and I received an “Email address is required” prompt that stopped me from moving forward. At this time, Square Appointments requires an email address to send contracts, and can’t be replaced with a phone number.

If your customers aren’t receiving their contracts automatically after booking, this could indicate a potential billing issue with your Appointments Plus or Premium subscription.

As a first step, I recommend checking that your Square Appointments Plus or Premium subscription and payment details are currently up to date:

Sign in to your Square Dashboard.
Go to Settings > Account & Settings > Pricing & Subscriptions.

If everything looks correct but your customers still aren't receiving contracts after booking, please reach out to our Support team here, and a member of the team would be happy to investigate further.

Let me know if you have any other questions!

thread Re: number based do in Payments Troubleshooting

Customer details required when booking an appointment that has an automatic contract sent via email

Re: number based do