thread Re: Cannot access old website in Payments Troubleshooting

Cannot access old website

Fra19-5 — Sun, 21 Sep 2025 07:04:25 GMT

Dear ADMIN,

Recently my weebly subscription expired (I had a subscription of 1 year created with porkbun) and I did not receive any mail.

I have now paid the monthly subscription to try to access again to my old website but I cannot, it just say me about creating a new DNS on my web host but still not working.

I would like to know if it will be possible to recover it or not

Re: Cannot access old website

Laurie_ — Tue, 13 May 2025 04:33:13 GMT

Hi @Fra19-5!

I’m sorry to hear you’re having trouble accessing your Weebly site.

It looks like your account was created outside of Australia, so the best next step would be to contact your local Support Team for help regaining access.

For customers in the EU or UK, you can reach our Support Team at 0800 098 8008, Monday to Friday, between 9 AM and 5 PM (British Time). They’ll be able to assist you directly and escalate the case to our Weebly Team if needed.

I hope this gets resolved quickly for you!

Re: Cannot access old website

Fra19-5 — Tue, 13 May 2025 16:20:14 GMT

Hello Laurie,

I cannot call during those hours. I would like to know if there is any other text way to resolve this problem also because I have paid for a subscription that I need

Re: Cannot access old website

Laurie_ — Thu, 15 May 2025 05:12:55 GMT

In that case @Fra19-5, you can reach out to Square Support via chat.

Alternatively, feel free to send us a private message on our social platforms (Facebook, Instagram, or X), and our team will be happy to assist you.