thread Re: We would like the first screen a new visitors sees when they visit our site to be like this... in Payments Troubleshooting

How to Create Pop-Up Window on Website

TonyScott — Sun, 21 Sep 2025 07:04:14 GMT

The title of this thread has been edited by a Square Moderator from the original: We would like the first screen a new visitors sees when they visit our site to be like this...

How can we do this safely… like does switching modes mean that we could lose stuff?

Re: We would like the first screen a new visitors sees when they visit our site to be like this...

Sammie_C — Fri, 23 May 2025 18:19:22 GMT

Hi @TonyScott, I appreciate you reaching out on the Square Community. Welcome!

By "switching modes," could you go into a bit of detail on what modes it offers or where this is presented?

You can definitely add a pop-up to your website. To do so, please feel free to follow these steps:

Sign in to Square Dashboard and go to Online.
Click Communications > Pop-ups.
Choose pop-up type to open the pop-up editor.
Go to Style and Content and settings in the editing panel to customise the pop-up. You can also use the buttons at the top of the editor to see how it displays on mobile or check out the confirmation message.

I hope this helps! Please let me know if you have any other questions in the meantime.

Re: We would like the first screen a new visitors sees when they visit our site to be like this...

TonyScott — Fri, 23 May 2025 23:16:59 GMT

Thanks for your reply Sammie. I'm sorry I don't know what the "mode" is called. It's to do with the shipping/delivery page showing at the beginning when a visitor first sees the page. I want them to be able to select their pickup date and time right from the beginning of their order.

Re: We would like the first screen a new visitors sees when they visit our site to be like this...

TonyScott — Sun, 25 May 2025 15:06:29 GMT

t’s the (I’ve found what it’s called) template option - shop all or order online

Is there a way to use the shop all template… but have the popup of the "order online” template with the select pick-up schedule window appearing on page load?

Re: We would like the first screen a new visitors sees when they visit our site to be like this...

Sammie_C — Tue, 27 May 2025 20:55:51 GMT

Thank you for that extra information, @TonyScott!

From the set of directions I sent over on setting up a pop-up for your website viewers, were you able to take a look at the Style and Content and settings sections to see if you could adjust the template page on there?

Let me know if not and I can take another look!