thread Re: why cant i delete category from website in Payments Troubleshooting

why cant i delete category from website

Cozywear — Sun, 21 Sep 2025 07:04:10 GMT

Hello there fellow square users,

Just wondering if anyone can help me out as I have an issue with categories, I deleted a few categories however they are still showing on my website here. I have looked everywhere to try and work out to delete them but can't work it out, anyone able to help me out there in community. I have contacted square but still awaiting on reply there. The categories are showing under the category tab, yet on website they are .... what have I done wrong. Thanks

Re: why cant i delete category from website

Ellie_ — Mon, 26 May 2025 19:38:38 GMT

Hi there, @Cozywear,

We definitely want to step in here to help! To start, can you please provide a link to your website along with names of some categories that should be deleted? From there, we can investigate further and escalate this to our Square Online team, if needed. We look forward to hearing back from you!

Re: why cant i delete category from website

Cozywear — Mon, 26 May 2025 23:53:45 GMT

www.cozywear.biz categories that need gone are as follows 2 piece clothing - long pants - socks

i have other categories which also isnt showing on website its frustrating

Thanks cozywear

Re: why cant i delete category from website

Ellie_ — Tue, 10 Jun 2025 18:39:03 GMT

Hi there, @Cozywear,

We appreciate your patience on this, it looks like those categories are gone from your website, are you still experiencing this issue? If so, can you please provide screenshots of what you are seeing?