https://community.squareup.com/t5/Payments-Troubleshooting/Client-Confirmation/m-p/796065#M39928 <P>I run a service based business where appointments are located within a clients home. I require to travel in order to make it to appointments on time. I've recently had a situation where I never received confirmation via square for a booking. I sent the client a text informing them that due to not confirming the appointment it would now be cancelled and a cancelation fee would now be issued. They then went to the automated text and confirmed the appointment 1 HOUR PRIOR to the booking. Is there a setting where confirmations times are cut off?? I send out confirmation messages 2 days prior to a booking. Is it possible to have a 12 hour cut off for confirmation required, so if I don't get that confirmation before 12 hours prior to the booking, its automatically cancelled and they can no longer confirm. Hope this makes sense, thank you.&nbsp;</P> Sun, 21 Sep 2025 07:03:50 GMT JRHousekeeping 2025-09-21T07:03:50Z https://community.squareup.com/t5/Payments-Troubleshooting/Client-Confirmation/m-p/796065#M39928 <P>I run a service based business where appointments are located within a clients home. I require to travel in order to make it to appointments on time. I've recently had a situation where I never received confirmation via square for a booking. I sent the client a text informing them that due to not confirming the appointment it would now be cancelled and a cancelation fee would now be issued. They then went to the automated text and confirmed the appointment 1 HOUR PRIOR to the booking. Is there a setting where confirmations times are cut off?? I send out confirmation messages 2 days prior to a booking. Is it possible to have a 12 hour cut off for confirmation required, so if I don't get that confirmation before 12 hours prior to the booking, its automatically cancelled and they can no longer confirm. Hope this makes sense, thank you.&nbsp;</P> Sun, 21 Sep 2025 07:03:50 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Client-Confirmation/m-p/796065#M39928 JRHousekeeping 2025-09-21T07:03:50Z https://community.squareup.com/t5/Payments-Troubleshooting/Client-Confirmation/m-p/796100#M39929 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/726289">@JRHousekeeping</a>!<BR /><BR />Sorry to hear you had a last-minute mishap with one of your appointments!<BR /><BR /></P> <P>Unfortunately, Square Appointments doesn’t currently support a built-in confirmation cut-off or automatic cancellation based on late confirmations.<BR /><BR /></P> <P><STRONG>What You Can Do:<BR /></STRONG><BR /><STRONG>Manual Confirmation Policy<BR /></STRONG></P> <P>Include a clear message in your reminder texts like:<BR /><BR /><EM>“Please confirm at least 12 hours before your appointment or it will be cancelled and subject to our cancellation policy.”</EM></P> <P><BR />Then cancel manually if confirmation isn’t received in time.<BR /><BR /></P> <P><STRONG>Booking Policies</STRONG></P> <P>Add your confirmation cut-off and cancellation terms under <STRONG>Appointments</STRONG> → <STRONG>Settings</STRONG> → <STRONG>Calendar &amp; booking</STRONG>, so clients see it when booking.<BR /><BR /></P> <P>In the meantime, these manual steps should help reduce the chances of this happening again. While I haven’t encountered this situation personally, I’ve shared your use case with our Appointments Team for consideration in future updates.<BR /><BR /></P> <P>If anything else comes up, don’t hesitate to reach out!</P> Fri, 30 May 2025 07:28:20 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Client-Confirmation/m-p/796100#M39929 Laurie_ 2025-05-30T07:28:20Z