thread Re: Custom Text info not showing on invoices in Payments Troubleshooting

Custom Text info not showing on invoices

seussy — Sun, 21 Sep 2025 06:36:16 GMT

I'm trying to create an invoice template and am using invoice customization. I've added my logo, etc. but there's also a "custom text" field that I've filled out, but that text doesn't show up when I then create an invoice. How can I make that custom text appear?

Re: Custom Text info not showing on invoices

Goldneye — Fri, 09 Oct 2020 15:56:45 GMT

Hi, if the custom text is able to save without an error displaying, maybe adjust the logo size? The logo may be covering it. In my experience, logos are stinkers for throwing off everything else.

Hope this helps!

Terri

🛍 Shop my store

Resale & Boutique Collection - hanger-hues.square.site

Re: Custom Text info not showing on invoices

seussy — Fri, 09 Oct 2020 17:48:51 GMT

Hmm, that doesn't seem to be it. Any idea where the custom text is supposed to appear on an invoice?

Re: Custom Text info not showing on invoices

Goldneye — Fri, 09 Oct 2020 18:12:24 GMT

Hi, I am not sure of where you are in the dashboard, so included my steps here: Square Dashboard, Invoices, Settings, to Invoice Customization goes to Account & Settings Business receipt, under Custom Text I added "Custom Text" as example.

Hope this helps!

Terri

🛍 Shop my store

Resale & Boutique Collection - hanger-hues.square.site

Re: Custom Text info not showing on invoices

seussy — Fri, 09 Oct 2020 18:22:04 GMT

Yes, it shows up in that view, but when I use preview on an actual invoice the custom text doesn't show up anywhere. Does it for you?

Re: Custom Text info not showing on invoices

Goldneye — Fri, 09 Oct 2020 18:41:14 GMT

Hi, yes you are correct it does not in the preview. Found the overview on Square.

https://squareup.com/help/us/en/subtopic/253

Terri

🛍 Shop my store

Resale & Boutique Collection - hanger-hues.square.site

Re: Custom Text info not showing on invoices

seussy — Fri, 09 Oct 2020 18:50:47 GMT

Thanks for the help. I hope I can get this to work. Seems very strange they specifically have a place to enter custom text and then it doesn't actually show up on the invoice!

Re: Custom Text info not showing on invoices

Joe — Sat, 10 Oct 2020 17:26:44 GMT

Hi there, @seaussy - thanks for inquiring on this. I can definitely agree, this seems like a misstep on our part by not including this custom text field within the Invoice preview. I am flagging this over to our Invoice Team for further visibility.

Thanks, again!

Re: Custom Text info not showing on invoices

akheirkhahvash — Fri, 27 Nov 2020 18:43:32 GMT

Hi,im having the same issue, by any chance any updates on this?

Thank

Re: Custom Text info not showing on invoices

isabelle — Sun, 29 Nov 2020 16:04:30 GMT

Hey @akheirkhahvash!

Are you experiencing this issue with Square Invoices or Square receipts?

Re: Custom Text info not showing on invoices

cookie_antics — Tue, 26 Jan 2021 17:21:14 GMT

Hi there. I am having the same issue except it's with my receipt. I did a test purchase and the receipt is missing the custom text. Please help!!

Re: Custom Text info not showing on invoices

Joe — Wed, 27 Jan 2021 12:46:41 GMT

Hi there, @cooie_antics 👋 We are here to help! So sorry to hear about the trouble with your custom text on receipts.

Let's troubleshoot a bit. Can you list the steps you took to include the custom text within the receipt? Did you save your content once you edited it on the Dashboard?

I will keep an eye out for your response!

Re: Custom Text info not showing on invoices

TStires — Sat, 28 Aug 2021 16:28:17 GMT

Before you send the invoice when its finalized. Go to custom text or message at the bottom and put what you want in there then move the slider saying (save as default message)

Then everytime you send an invoice to anyone that custom text will stay there. Took me a long tim to figure it out.

Re: Custom Text info not showing on invoices

sdomenico — Wed, 29 Dec 2021 05:03:45 GMT

Hello Joe!

I was wondering if you had found any solutions to this issue. I am having the same problem. Specifically with the Return Policy and contact information (Facebook, Instagram, website) - these show up in the preview on the left hand side of my screen when I am editing but do not show up at all on my invoice or receipt.

Also, I am having to reset when my reminder emails go out every time I send an invoice. This is very time consuming. Isn’t that another field that should be saved as my default settings?

Thank you in advance foe your support! I am attempting to fully switch over from paypal to square for the new year but these issues have me hesitant to do so. Please help! 🙂

Re: Custom Text info not showing on invoices

hudson2001 — Thu, 01 Sep 2022 15:07:40 GMT

I Just noticed this as well. I have the "additional text fields" set up - and in the preview online (in settings) you can see it but nothing appears on the emailed invoice. There is "add a custom field" on the create invoice screen but that's for Invoices Plus.

Re: Custom Text info not showing on invoices

JJ_ — Sat, 03 Sep 2022 15:16:51 GMT

Hey there @hudson2001

I just checked your most recent receipt and it looks like all the expected information is there. If you are still experiencing this I will recommend reaching out to our Support team so they can look at this with you in real time. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Re: Custom Text info not showing on invoices

hudson2001 — Sat, 03 Sep 2022 18:18:57 GMT

Do I get a different copy of the receipt than my customers get? I checked my most recent receipt and there is no text on the bottom of the receipt.

Re: Custom Text info not showing on invoices

JJ_ — Sat, 03 Sep 2022 18:26:36 GMT

Yes, your customers get a digital receipt for their purchase. You can see this receipt if you go to the transaction and click on the 4 letter identifier on your Square Dashboard Transactions.

Re: Custom Text info not showing on invoices

hudson2001 — Sat, 03 Sep 2022 18:32:57 GMT

Hmmm. I SWEAR the text used to appear on the emailed copy of the invoice.

Re: Custom Text info not showing on invoices

JJ_ — Sat, 03 Sep 2022 18:38:41 GMT

You can definitely double-check this with our support team for them to confirm if there is a way to display this in the actual invoice as well.

You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.