thread recurring payment didn't draft in Payments Troubleshooting

recurring payment didn't draft

ceason12 — Sun, 21 Sep 2025 06:36:04 GMT

I have a customer who is on recurring payments each month drafting her credit card. The Nov bill dropped on the first however the card was never drafted. Called customer and I manually drafted the CC however I can't satisfy the existing invoice. 1. Why did the CC not draft? 2. How do I unwind this transaction to clear the outstanding invoice? Thank you

Re: recurring payment didn't draft

frances_a — Thu, 25 Nov 2021 00:13:50 GMT

Hello @ceason12 and welcome to our Seller Community!

I'm sorry to hear your invoice did not work in the way it was expected.

I have escalated your case and a member of our team will get in contact with you directly to advise you of next steps.

Thank you.