Sending invoice to Collections

KWF — Sun, 21 Sep 2025 06:34:18 GMT

I've been curious about something I don't see on square. Does anyone know if there's any way to send a square invoice to collections? Like if you have a customer not paying or refusing to pay, can square send the invoice to a collection's agency on your behalf to try and get your customer to pay?

Re: Sending invoice to Collections

Donnie-M — Fri, 07 Jan 2022 16:01:27 GMT

@KWF I don't see square ever providing that kind of service, because it is a regulated industry outside of the square mission. Also, you would still be the person taking that action since you are owed the money and not square itself. Nothing is to stop you from contacting a registered collection agency and getting set up and submitting copies of the invoice and contact log and getting a collection agency to help you.

More and more I am a fan of get paid up front to avoid these kinds of problems. As an anecdote, I once had a customer who forgot his wallet. I let him get his usual order and he said he would pay the next day..that turned into 2 3 4 days. Out of embarrassment he kept avoiding coming in. By being kind, I actually ruined a good customer. I still take care of my customers, but I just don't do credit unless it is a government agency I have a contract with.

Donnie-M

thread Sending invoice to Collections in Payments Troubleshooting

Sending invoice to Collections

Re: Sending invoice to Collections