thread Re: Saving card information in Payments Troubleshooting

Saving card information

Ohhpriscilla91 — Sun, 21 Sep 2025 06:31:26 GMT

I have a few clients stating they are always saving their card information but when they check out next visit using invoice it’s asking them to enter their information again. Is anyone having this trouble

Re: Saving card information

lenjobakes — Sat, 05 Mar 2022 18:20:15 GMT

Hi @Ohhpriscilla91!

I use invoices as well, but I think the idea is that if a customer saves their card information, then you would action a payment without sending on to a client according to the pop-up in this screenshot:

Do you have this box checked on your invoices?

I don't have this as a function on my invoices, but maybe @Minion has used this functionality?

Re: Saving card information

Minion — Sat, 05 Mar 2022 18:45:00 GMT

Correct, like @lenjobakes has stated, The feature when checked allows them to save their card information on file for you to run for future purchases via Invoices, and not necessarily for them.

When you look at the fees, you will get charged more for running their card from a saved payment on your end vs. them inputting it again, in case you weren't aware.

"Invoices cost 2.9% + 30¢ or 3.5% + 15¢ if processed using Card on File."

I would suggest them to add their card information to have it auto fill from their smartphone or web browser of choice that way it will save them time in the future, and you not getting hit with a slightly higher fee.