thread Re: How do you add shipping to an invoice in Payments Troubleshooting

Shipping for Square Invoices

phantomrain — Sun, 21 Sep 2025 06:31:01 GMT

The title of this thread has been edited by a Square Moderator from the original: "THERE IS NO SHIPPING Service FOR INVOICES"

Please do not waste your time with all the Shipping Nonsense , This is only for On LINE STORES .

If you send an invoice out to your client and they pay, there is no way to ship ,

There is no work around, There is no direct answer from Square , Its is for NULL AN VOID.

I have spent countless hours, please do not waste your time

The PLUS program also is not going to help you with the Shipping .

Please do not waste your money on that.

So you cannot use any Shipping Service such as Shippo .

You cannot mark your invoice as shipped .

This has been very Frustrating for many as well as the hoops we have been asked to try.

Can you request a customer's address with an invoice payment?

flutesonline — Thu, 15 Dec 2016 22:06:01 GMT

This is a suggestion for Square.

I email the customer an invoice and they pay it, but I do not get the customers shipping address, just the name and email address (that I already know).

I then have to call the customer or email them to get the shipping address, this defeats some of the purpose of the invoice process. .

With PayPal I get the shipping address with a paid invoice, very nice.

Getting shipping address over the phone is prone to errors.

Does anyone else desire this function?

How do you add shipping to an invoice?

DesignPlusMe — Tue, 21 Nov 2017 21:19:55 GMT

Is it possible to collect the shipping address from a customer when they pay their invoice?

Re: Receive Customers address with invoice payment

SimplyDivineNat — Wed, 21 Jun 2017 21:48:17 GMT

Yes, I agree this function is desperately needed. I would prefer NOT to have to call the customer after the Invoice is sent to request their address for shipping - there should be fields in the Invoice that will allow the customer to provide it. It seems intuitive enough to already have this type of function.

Re: How do you add shipping to an invoice

Sean — Mon, 02 May 2016 22:49:42 GMT

Hello. While there isn't a built-in method for adding shipping to an invoice, you could create an item named "shipping," and then add it to your invoice.

Re: Receive Customers address with invoice payment

lschaaf — Thu, 05 May 2016 14:13:38 GMT

Yes, yes, yes!!!! This is an absolute MUST HAVE! It's so inefficient otherwise!

Re: Receive Customers address with invoice payment

Remilub — Wed, 18 May 2016 02:24:59 GMT

Not having the mailing address of your customer is just horrible. I would love to see a place to add the customer address to the invoice, or request it on the receipt.

Re: Receive Customers address with invoice payment

Sugree — Sun, 22 May 2016 15:10:32 GMT

I 100% agree. There should be a shipping address option available when sending invoices!!!

Can I set up a shipping charge option when sending an invoice?

Sugree — Sun, 22 May 2016 15:18:43 GMT

I just sent my first invoice. I discovered there is no Shipping & Handling option so I entered it myself in the "add Item" area. I am hoping there is a place for a shipping and handling charge option as well as a request for customer to include shipping address with invoice.

Re: Receive Customers address with invoice payment

Kelly — Tue, 24 May 2016 17:35:18 GMT

Thanks for that input! I absolutely see how having a space to collect shipping information would be extremely important and I will share that out with our Product Liaison Team.

In the meantime, you may want to check out Square's Online Store, when your customer places an order they will be prompted to enter in their shipping information. You will also be notified when an order is placed and will have full access to your customer's shipping and contact information.

You can get started setting up your Online Store right on your Dashboard.

Re: Can I set up a shipping charge option when sending an invoice?

Kelly — Tue, 24 May 2016 17:36:10 GMT

Check out this thread for more info!

Re: Add a third shipping option?

painfree — Wed, 25 May 2016 19:20:07 GMT

Is there a way to have shipping appear automatically on square invoices?

Not the shipping charges, just a line similar to tax, that is automatic with

$0.00 as price. then if I need to add shipping charge I can do so quickly?

thanks

Re: Add a third shipping option?

Tom — Thu, 29 Sep 2016 19:42:57 GMT

Hey @painfree, thanks for surfacing. Right now, there isn't a way to enable a shipping charge (similar to tax) or change the invoice template. For now, @Sean's suggestion is the best work-around.

I'll share your experience with our product liaison team. Keep in touch for updates!

Re: Receive Customers address with invoice payment

ajpaul — Tue, 14 Jun 2016 20:47:28 GMT

I desperately need this functionality also! But not just on invoices - I would like the option to collect a shipping address during a Point of Sale transaction. I am selling at art shows, and in some cases I may have a customer who sees a piece and wants me to create a custom version of it for them in a different size. I would like to be able to take payment from them at that moment when they're in the buying mood (rather than sending them an invoice), but collect their address and then see the entire order details on the dashboard so that I can fulfil and ship their custom piece as soon as it's ready.

Re: Receive Customers address with invoice payment

Sean — Tue, 14 Jun 2016 20:51:57 GMT

@ajpaul - Thanks for the input. As a follow up, you could use the customer directory to keep track of your customers' addresses. 👌

How do I add postage fees to my invoice?

Toni — Fri, 24 Jun 2016 05:50:03 GMT

On my store's checkout page, postage is added to items, but with the invoice it is not. How do I add postage fees on the invoice?

Re: How do I add postage fees to my invoice?

Kelly — Mon, 27 Jun 2016 00:04:26 GMT

@Toni Check out Tom's answer above!

Receive customers address with invoice payment

LLRJackie — Wed, 06 Jul 2016 13:12:02 GMT

I am >this< close to switching to a different payment provider because I cannot request a shipping address on an invoice. I do my business 100% using invoices and not asking for a shipping address is adding an extra step for a customer as well as myself by requesting them to email me their address.

And, what is the main point of invoicing? To request payment from someone who is not at POS. The next logical step is to ship the product. How can we ship if we do not have shipping info.

Are there any good options out there? I'm thinking Paypal, but their reports system is a disaster compared to Square.

Re: Receive customers address with invoice payment

Kelly — Wed, 06 Jul 2016 13:56:22 GMT

@LLRJackie I hear you! We have absolutely heard this request before and take these very seriously. I'll share your request with our Product Liaison team and I'll share any updates as I get them.

In the meantime, check out Sean's answer above for a workaround.

Re: Receive customers address with invoice payment

LLRJackie — Wed, 06 Jul 2016 14:35:02 GMT

Thanks Kelli, I already have a line item for shipping (what Sean suggested). I need to request shipping addresses from my customers. Thank you!