How do we protect ourselves from invoice fraud?

jalisasgorgeous — Sun, 21 Sep 2025 06:29:04 GMT

My business had a chargeback last year for around $400 (even though we have the client on camera & showing us her ID & she signed for the purchase). I was told to upgrade my terminal to the chip device so I did for my protection and I love it - looks great in store!

Now I'm wondering what protects us when sending clients invoices? Couldn't a client tell their bank they didn't enter in the card information?

Re: How do we protect ourselves from invoice fraud?

Minion — Wed, 27 Apr 2022 10:57:15 GMT

Hey @jalisasgorgeous

There really isn't any way to protect yourself 100% from crappy people, especially with invoices. A few additional things that you can do though to help, in the case of charge back and to help that it will be in your favor would be to

add as much info to the customer section as possible (name, address, DOB etc)
create and attach a square contract to the invoice as well

You can learn more about creating a contract here and or use one of the templates like their credit card agreement and attach that to an invoice and that should give you some piece of mind in the event that someone attempts to dispute it.

thread Re: How do we protect ourselves from invoice fraud? in Payments Troubleshooting

How do we protect ourselves from invoice fraud?

Re: How do we protect ourselves from invoice fraud?