Recorded incorrect payment

Chico — Sun, 21 Sep 2025 06:25:06 GMT

I created an invoice for a customer and needed to credit a partial payment. When I went to record the payment I forgot to change the amount and accidentally credited the entire balance. Is there a way to either delete the invoice or reverse the credit? What do you suggest?

Let me know. Thanks!

Re: Recorded incorrect payment

TheRealChipA — Wed, 13 Jul 2022 02:00:02 GMT

@Chico I’ve looked at similar threads on this forum. According to all of them, the only way to do what you want is to issue a REFUND for the incorrect payment, which will enable you to record the correct payment. Here are a few threads that indicate this, and I do not see any newer threads that say Square has changed this in any way, yet.

https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-cancel-a-payment-marked-on-an-invoice/m-p/153442#M60580

https://www.sellercommunity.com/t5/Questions-How-To/editing-an-invoice-payment/m-p/143062#M56502

Best wishes,

thread Recorded incorrect payment in Payments Troubleshooting

Recorded incorrect payment

Re: Recorded incorrect payment