thread Re: Receipts/Invoices Changes Not Reflected in Previews in Payments Troubleshooting

Receipts/Invoices Changes Not Reflected in Previews

VeraNation — Sun, 21 Sep 2025 06:23:31 GMT

According to various YouTube tutorials, my changes should automatically reflect on the left side of the screen. Only the logo and color are all I see. When I click on preview or send myself a receipt it doesn't show any additional changes.

Re: Receipts/Invoices Changes Not Reflected in Previews

VeraNation — Sun, 28 Aug 2022 16:54:02 GMT

Here's a visual link to my issue: https://www.loom.com/share/a43158ace6054d2f807f16249bd91d8e

Re: Receipts/Invoices Changes Not Reflected in Previews

RobynR — Tue, 30 Aug 2022 22:58:51 GMT

Hey @VeraNation,

Thank you for being a part of the Community but more importantly, thank you for being the BOMB.COM and including a screen recording so we can fully understand what you're experiencing!

The settings you're editing are for your digital receipts; what you're calling a receipt is actually an Invoice you created. If you make a sale, your buyer will receive a digital receipt like the one in the preview with all the information you selected to add.

To edit your Invoices to include additional information, you will have to edit it in your Invoice settings. Square Invoices Plus lets you create and save multiple invoice templates that automatically fill with your invoice information, helping you save time.

Please let me know if this helps.

Re: Receipts/Invoices Changes Not Reflected in Previews

VeraNation — Tue, 30 Aug 2022 23:00:44 GMT

Thanks Robyn,

I figured that out the other day and I feel a little silly!

And yes, Loom is one of my favorite features of sharing!

Re: Receipts/Invoices Changes Not Reflected in Previews

RobynR — Tue, 30 Aug 2022 23:14:23 GMT

@VeraNation No need to feel silly. I'm glad you were able to get it figured out!

Please let me know if I can assist you with anything else.