thread Re: Logo not printing on Estimates - Customer support has no idea why in Payments Troubleshooting

Logo not printing on Estimates - Customer support has no idea why

Yardwrap — Sun, 21 Sep 2025 06:21:00 GMT

My logo isn't printing on my Estimates. Instead I get the generic Square logo. I've just had a 20 minute chat session with customer support. The rep had no knowledge on tech support and claimed a manager was unavailable. Did not know the difference between invoice, estimate or receipt. At one point asked if the issue was related to a sales report.

Anyone here have a solution?

Re: Logo not printing on Estimates - Customer support has no idea why

MrsGrainwright — Tue, 29 Nov 2022 17:55:06 GMT

Hey! I hear your frustration. Is the logo showing ok in Settings > Customization area of Invoices?

Re: Logo not printing on Estimates - Customer support has no idea why

Yardwrap — Tue, 29 Nov 2022 18:48:08 GMT

Hi!

Yes, it looks fine and prints properly on invoices. When I try to print a pdf of an estimate - I get the generic square logo.

Re: Logo not printing on Estimates - Customer support has no idea why

Yardwrap — Tue, 29 Nov 2022 18:49:12 GMT

Another user posted the same problem