thread Re: Invoices app saying printer issue in Payments Troubleshooting

Invoices app saying printer issue

Electrician — Sun, 21 Sep 2025 06:19:35 GMT

I have been using the iPhone Invoices app since it’s debut. All of a sudden over the last week it started saying “Printer Issue” up at the top where normally it would say if it’s connected to a card reader.
When clicking up there with my finger it opens up a dialog box saying that Square needs access to my local network.

Here’s the thing, I have never used a printer and I have no desire to, I don’t even own one. I also would prefer not to connect something to my local network if there’s no reason to, which there isn’t in this case.
So my two questions are this: why did this suddenly start happening out of the blue with no interaction from me? And how do I fix it?

Re: Invoices app saying printer issue

Candlestore — Tue, 17 Jan 2023 15:45:21 GMT

@Electrician ;

It could have been an Update from Square. Other businesses that use Printers for Receipts or for Tickets etc. may need to know that there is No Printer connected to let them know of a Problem with their Printer before needing it. Which Square engineers may think that everyone with an Invoice wants to print it, even though to save Trees a PDF email is better. I do that a lot and use 2 screens to view a pdf invoice that I received without printing it. I am not sure if you can go into you settings and just tell the app you have no printer or not. If not you may need to put in an Ideate to be able to toggle this warning on/off. You can do that here: https://www.sellercommunity.com/t5/Ideate/ct-p/Ideate

Re: Invoices app saying printer issue

_Violet — Tue, 17 Jan 2023 16:43:39 GMT

Hi @Electrician - I'm sorry to hear that this confusion has brought you to the Seller Community 😞

This does seem odd and could possibly be a glitchy app issue. I have reached out to the Square Invoices App Team to report this issue. I'll be sure to follow up with you here once I've heard back from them.

In this case, @Candlestore, we wouldn't want to post this on the Ideate Board since we haven't confirmed whether or not this is expected behavior yet. We should only utilize the Ideate Board to request features that are not currently available through Square. Appreciate you jumping in to lend a hand here, regardless! 🙏

Re: Invoices app saying printer issue

Electrician — Wed, 18 Jan 2023 00:36:08 GMT

Thank you, I just wanted to mention that I’m also getting the same error in the normal Square POS app as well.

Re: Invoices app saying printer issue

Electrician — Sat, 06 May 2023 17:10:28 GMT

Still happening many months later.

Re: Invoices app saying printer issue

Kassi_ — Mon, 08 May 2023 15:12:20 GMT

Hey there, @Electrician -

Sorry to hear you're still having this issue with the Invoices App. Since you haven't had any success with the other troubleshooting steps previously provided, I am going to recommend reaching out to our CS Team directly.

They will be able to take a deeper look & even file a ticket with our engineers, if needed. You can use this number to get in touch with them: 1-855-700-6000 squ.re/contactsqsupport. They are available Monday to Friday from 8am to 8pm CST.