How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST!

Rbuckley — Sun, 21 Sep 2025 06:17:39 GMT

How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST! The amount of the invoice is still showing in my Overview and will screw up my metrics moving forward.

Re: How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST

Donnie-M — Wed, 15 Mar 2023 15:34:22 GMT

@Rbuckley Unfortunately, for accountability, security, and recordkeeping, you cannot "void" a transaction once payment was taken and then refunded. The system doesn't allow anything like this. It will show up in your overview, but on the back end, the refund will show in net sales. You can archive the invoice so you don't have to look at it so to speak. But, the important thing is your net sales will be correct.

thread Re: How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST in Payments Troubleshooting

How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST!

Re: How can I delete an TEST invoice that I put through the payment process, and refunded AS A TEST