thread cancelling an invoice marked as paid in Payments Troubleshooting

cancelling an invoice marked as paid

root2rise1 — Sun, 21 Sep 2025 06:16:47 GMT

I sent an invoice to a customer who chose to pay in person with a swiped transaction. When I tried to link the transaction to the invoice, it was marked as paid with cash. My sales now show that I have 2 transactions from the same person for the same amount on the same day. I need to be able to cancel or change the invoice that was marked as paid, but see no way to do this without issuing a refund. I don't want to refund anything because there isn't anything to refund. Is there anyway around this?

Re: cancelling an invoice marked as paid

JK_Fiber_Art — Wed, 05 Apr 2023 20:51:52 GMT

Hey there Root2rise1,

Not sure if this link will help but, take a look. Note: Assuming if the invoice has already been marked as paid, you can’t cancel or delete it from your payment history, the only work around would be to issue a refund. I'm thinking as the customer paid in cash, issuing a refund may work because it is not recorded as credit card refund. There won't be any actual exchange in funds as compared to a credit card refund. Just a thought....