thread Re: Invoices Automatically Made on Canceled Subscription in Payments Troubleshooting

Invoices Automatically Made on Canceled Subscription

theurbanemag — Sun, 21 Sep 2025 06:16:23 GMT

A few of my previous subscription customers are being invoiced for their canceled subscriptions. They did not pay with AfterPay, and my invoices are set on "One time" frequency. How can I get this to stop? I was on the phone with customer service for 45 minutes and was hung up on without a resolution. Can someone help me resolve this?

Re: Invoices Automatically Made on Canceled Subscription

JJ_ — Fri, 21 Apr 2023 20:36:03 GMT

Hey there @theurbanemag

I would love to take a closer look at this situation. Would you mind sharing examples or screenshots of the affected customers? You can redact their email and phone number to protect their privacy. I just need it as a reference.

I'll keep an eye out for your reply.