thread Emailed invoices in Payments Troubleshooting

Emailed invoices

MayaRising — Sun, 21 Sep 2025 06:14:53 GMT

When I’ve had customers with email accounts other than gmail like yahoo.net or the one today, bresdan.net and email invoices, they NEVER receive them. Even checking spam. So then I have to redo it using PayPal, which then makes my bookkeeping and end of year taxes more time consuming. Have others had issues sending invoices to emails that are not the norm? Fix?

Re: Emailed invoices

_Violet — Mon, 29 May 2023 20:13:30 GMT

Hi @MayaRising - I'm sorry to hear that this issue with your Invoices has brought you to the Seller Community.

I'm going to consult with the Square Invoices team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

Re: Emailed invoices

_Violet — Tue, 30 May 2023 22:05:24 GMT

Hi there again, @MayaRising - If you have confirmed that the email address you used for your customer is correct, please get in touch with our Support Team so we can take a closer look into this with you. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.