thread Re: How to resend an undelivered invoice? in Payments Troubleshooting

How to resend an undelivered invoice?

Neysakerr — Sun, 21 Sep 2025 06:11:49 GMT

I had an invoice come back as undelivered, likely due to client email firewalls. They gave me a different email address, which was changed in their client info. I updated the invoice, but it still says undelivered. There is no "resend" option. How do I do this?

Re: How to resend an undelivered invoice?

Minion — Tue, 10 Oct 2023 01:03:42 GMT

HI @Neysakerr

This has happened to me before, and it seems to me that there is a communication error within Square when updating the customers information and then trying to apply those changes to the current invoice just doesn't work. It can show the correct email, and to send and updated once, but i don't think that it is truly doing that.

The easiest way would be to cancel the invoice once the customer information is updated. Then create a new invoice and then add the customer and double check that the information is correct and that should do the trick.

Let me know if that works

Re: How to resend an undelivered invoice?

coachrahn — Wed, 22 May 2024 20:56:00 GMT

If you go to the invoice lists and hit duplicate you can then resende it.

Re: How to resend an undelivered invoice?

Minion — Wed, 22 May 2024 21:40:42 GMT

@coachrahn wrote:
If you go to the invoice lists and hit duplicate you can then resende it.

Normally yes that would be the scenario @coachrahn

However this seems to be a glitch/bug with when inputting an incorrect email with the customer. Even once you update the customers profile with the correct email, and go back into the same invoice and input the customer back in. It will show the corrected email, however it still will not send. That invoice in itself is now useless.