thread Re: payment notification of an invoice in Payments Troubleshooting

payment notification of an invoice

TEN — Sun, 21 Sep 2025 06:11:30 GMT

Is there an ability to direct payment notifications to a specific person with in your company?

Example: accounting@xyz.com or a specific employee with in the company?

Can you notify multiple people that a payment has been made?

Re: payment notification of an invoice

_Violet — Sun, 22 Oct 2023 19:16:40 GMT

Hi @TEN - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

These types of notifications will be sent to the owner of the Square account at the email address you provided at the time you set up the account. They cannot be routed to another user unless you change the email address.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: payment notification of an invoice

JulieP — Fri, 12 Jan 2024 15:55:18 GMT

Violet - there are currently multiple people receiving my invoice created and invoice paid emails. Why is this and how do I stop it? It is fine for me as the owner to get them, however, my IT agent and park manager do not need them. Is this a permissions issue?

thanks

Re: payment notification of an invoice

MayaP — Sat, 13 Jan 2024 00:05:52 GMT

Hello @JulieP, stepping in here, that is certainly odd behavior. As @_Violet mentioned those emails should only be going to the owner. Can you provide a screenshot of the emails that your agent and manager are also getting? I will keep an eye out for your reply and investigate this further .

Re: payment notification of an invoice

JulieP — Tue, 16 Jan 2024 19:06:01 GMT

@MayaP

this system tells me I do not have permission to upload images. So cannot send you a screen shot. I can however, tell you that the subject line of the email received by these folks, who don't need the emails, is A new invoice was created for....

Let me know if there is a better way to get you a screen shot of the email and I will do it.

thanks

Julie

Re: payment notification of an invoice

Summer2024 — Wed, 17 Jan 2024 14:17:44 GMT

Hey there @JulieP! Summer here taking over for Maya. Have you tried reaching out to our support team yet? I have escalated this to our invoices team, but in the meantime, you can reach support via phone at 1-855-700-6000. I will let you know when I hear back from our invoices team. Thanks for your patience 🙂