https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725103#M3841 <P dir="auto" style="margin: 0;">Ah, gotcha. As long as the courier does not scan the label, you will receive a refund back to your account as a credit. I would like to double-check on this for you, though. Can you let me know the order number for the purchase, and which carrier you went through? i.e. USPS, UPS, FedEx</P> Thu, 02 May 2024 03:35:17 GMT BernadetteA 2024-05-02T03:35:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/724856#M3838 <P>We forgot to split a shipment and now I want to cancel the shipment and start over.&nbsp; Is it possible to do this?</P> Sat, 20 Sep 2025 07:43:48 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/724856#M3838 bunnystore 2025-09-20T07:43:48Z https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725023#M3839 <P dir="auto" style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/597815">@bunnystore</a> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Are you referring to cancelling a shipping label you already purchased? If so, was this for an order through your online store, and did you purchase the label through your Square account?&nbsp;</P> Wed, 01 May 2024 23:04:55 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725023#M3839 BernadetteA 2024-05-01T23:04:55Z https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725029#M3840 <P>Yes and it was an order through our online store and we purchased it through our square account.</P> Wed, 01 May 2024 23:31:22 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725029#M3840 bunnystore 2024-05-01T23:31:22Z https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725103#M3841 <P dir="auto" style="margin: 0;">Ah, gotcha. As long as the courier does not scan the label, you will receive a refund back to your account as a credit. I would like to double-check on this for you, though. Can you let me know the order number for the purchase, and which carrier you went through? i.e. USPS, UPS, FedEx</P> Thu, 02 May 2024 03:35:17 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Cancelling-a-shipment/m-p/725103#M3841 BernadetteA 2024-05-02T03:35:17Z