thread Re: is anyone having issues opening an invoice? in Payments Troubleshooting

(Resolved 1/8/24) Known Issue: Unable to open Invoices

happyhome — Sun, 21 Sep 2025 06:08:39 GMT

The title of this thread has been edited by a Square Moderator from the original: "is anyone having issues opening an invoice?"

is anyone having issues opening an invoice?

Re: is anyone having issues opening an invoice?

Minion — Sun, 07 Jan 2024 12:29:42 GMT

No issues here opening up an invoice on my end. Is this still happening for you @happyhome ?

Re: is anyone having issues opening an invoice?

honeyandblush — Sun, 07 Jan 2024 14:02:30 GMT

Yes, we have been having issues with our dashboard for two days. I checked the log, but it said no issues were reported. I find that hard to believe lol. No one is open today, but I will file a report in the morning.

Re: is anyone having issues opening an invoice?

happyhome — Sun, 07 Jan 2024 15:17:17 GMT

I'm glad I'm not alone on this.

Re: is anyone having issues opening an invoice?

_Violet — Sun, 07 Jan 2024 19:05:44 GMT

Hi @happyhome and @honeyandblush - Thanks for reaching out to the Seller Community to bring this to our attention. I'm sorry to hear that you're both having trouble opening your Invoices on your Square Dashboard.

I've reached out to a couple of our teams to see if I can get more information on this issue. Some of our teams are out of office on Sundays, so I may not receive an update until tomorrow.

I'll reach back out to you here once I gather more details! Thanks for your patience in the meantime 🙏

Re: is anyone having issues opening an invoice?

happyhome — Sun, 07 Jan 2024 19:40:42 GMT

That would be great

Re: is anyone having issues opening an invoice?

_Violet — Tue, 09 Jan 2024 13:45:37 GMT

Hi there @happyhome and @honeyandblush - Thank you again for your patience.

This developed into a broader issue overnight, and we ended up posting on our Status Page here. Our engineers have now resolved the issue but please let me know if you are still experiencing any trouble on your end.

I'll keep an eye out for your reply! 👀

Re: is anyone having issues opening an invoice?

happyhome — Mon, 08 Jan 2024 23:50:27 GMT

Thanks to all who helped!

Re: is anyone having issues opening an invoice?

honeyandblush — Tue, 09 Jan 2024 00:08:20 GMT

Thank you for the update! My staff is so relieved it's fixed. 😊