Invoice items are greyed out, why?

HappyJam — Sun, 21 Sep 2025 06:06:44 GMT

Trying to create an invoice and the customer name/email, invoice title and message are all greyed out. Hard to send an invoice if I can't put the customer email in the first line. Anyone else with this issue?

Re: Invoice items are greyed out, why?

frances_a — Wed, 14 Feb 2024 02:06:18 GMT

Hello @HappyJam

and welcome to our Seller Community!

I'm sorry that it was an issue that brought you here.

Can you please provide me with more details about this issue so I can take a look?

It would be helpful to know the device and browser / app you are using to try to create your invoice.

I tested using my account and I was able to edit all fields of a new invoice using Google Chrome.

I'll keep an eye out for your reply!

Thank you ✨

thread Re: Invoice items are greyed out, why? in Payments Troubleshooting

Invoice items are greyed out, why?

Re: Invoice items are greyed out, why?