thread Re: Square invoices freezing after pressing the Tab key in Payments Troubleshooting

Square invoices freezing after pressing the Tab key

Marcohere — Sun, 21 Sep 2025 06:06:35 GMT

problem just began today. Trying to make an invoice, every time I press the Tab key Square freezes up. Unable to enter any other info. This occurs in the New Customer area when I am trying to enter a new customer's info such as name, email, address, normally I would use Tab key to go from box to box. But it also happens in the Line-Item area where I am trying to enter charges and descriptions. Normally I would enter a price then use the Tab key to enter details. Once I press the Tab key everything freezes, unable to enter any other info. At that point all I can do is "save as draft" then I have to exit out, close the browser, re-start the browser, and reopen the invoice and edit it. As long as I don't press the Tab key it works fine.

I also have a Chromebook and I tried it on the Chromebook all the same issues happened, so this is not specific to my personal computer or my chromebook, this is on Square.

Re: Square invoices freezing after pressing the Tab key

TheRealChipA — Wed, 14 Feb 2024 19:48:25 GMT

Hi @Marcohere. It’s not just invoices. It seems to be happening in a lot of screens after the tab key is pressed. I’m going to add my notes here. I have had the same exact thing happen when going into edit a modifier set. I type in information, hit tab, and the cursor disappears. I can’t enter data in ANY field after I press the tab key — Safari, Chrome and Firefox. This looks like a bug so I’m going to tag a few moderators who can hopefully help. @_Violet @JJ_ @MayaP I’m not sure I’d say that the web page is freezing up as much as it is acting up. The tab key seems to confuse something and the cursor can’t be placed anywhere else to type. I’m attaching a video of what I am seeing (it has audio, too).

(view in My Videos)

Re: Square invoices freezing after pressing the Tab key

Marcohere — Wed, 14 Feb 2024 20:29:11 GMT

thank you for helping. One more thing- the description box under the price (in invoices) it has a drag-to-enlarge thing, if I grab it to enlarge the box it does enlarge the box as expected but if I move my cursor outside the right line everything disappears- I lose everything I had been typing. Sometimes that's very inconvenient, especially with some of the larger descriptions I write for large plumbing jobs. Wish that you guys could fix that. It's been happening for about a year now. I just never bothered to mention it.

Edit: oh sorry I thought you were Square admin 🙂 Thanks for the video that's exactly what is happening.

Re: Square invoices freezing after pressing the Tab key

_Violet — Wed, 14 Feb 2024 20:36:25 GMT

Hi there @Marcohere - I'm sorry to hear that you ran into this issue with your Invoices.

I actually escalated this to the Invoices Team earlier today and they've been looking into it. I'll be sure to let you know once I have an update. cc: @TheRealChipA

Thanks for your patience in the meantime!

Re: Square invoices freezing after pressing the Tab key

Marcohere — Wed, 14 Feb 2024 20:45:01 GMT

Re: Square invoices freezing after pressing the Tab key

Marcohere — Thu, 15 Feb 2024 20:35:03 GMT

well apparently the issue is resolved now. I just made an invoice and didn't see any issues with the Tab key.

Re: Square invoices freezing after pressing the Tab key

MayaP — Thu, 15 Feb 2024 20:56:53 GMT

I am glad this has been resolved and it is no longer freezing. If you need anything else please let us know @Marcohere ! Thanks everyone for all your help! 🙌

Re: Square invoices freezing after pressing the Tab key

_Violet — Thu, 15 Feb 2024 21:21:59 GMT

Hey @Marcohere - Glad to hear the issue with the tab key has been resolved on your end! Our engineers worked to create a fix to address this. We appreciate you reaching out to report this.

Are you still experiencing the issue with enlarging that you mentioned above? And if so, could you provide a screen recording or screenshot to show the behavior?

I'll keep an eye out for your reply.

Re: Square invoices freezing after pressing the Tab key

Marcohere — Thu, 15 Feb 2024 23:08:10 GMT

so what I found is that if I grab and stay within the larger box I'm fine. But if I move the mouse outside of the box then the box minimizes again and all info typed inside is erased. I think I can live with this as long as I make sure to be careful.

Re: Square invoices freezing after pressing the Tab key

MayaP — Thu, 15 Feb 2024 23:35:35 GMT

I am stepping in for @_Violet while she is out for the day. Thanks for reporting back, if it starts to get unbearable reach back out and let us know. We appreciate your flexibility @Marcohere !