thread Re: Item descriptions on donation invoice receipts in Payments Troubleshooting

Item descriptions on donation invoice receipts

meg_kindme — Sun, 21 Sep 2025 06:05:37 GMT

The new recurring donation feature on Square uses the invoice system to function. We are legally required to include the following text on all donations we receive.

Kindness Begins with Me is a registered 501(c)3 organization. No goods or services were exchanged for this donation.

Invoice receipts do not allow item descriptions on them, and I cannot customize my receipt without paying extra for invoice plus subscription.

Currently the only way to include the text is by using it as the invoice plan title.

Is there another work around, or can someone at Square turn on the "item description" feature for invoice receipts?

I can't use this new feature without including the above text. We had been using a Paypal button previously and were excited to use Square's...

Re: Item descriptions on donation invoice receipts

RobynR — Tue, 27 Feb 2024 17:22:39 GMT

Hello @meg_kindme,

Welcome to the Community! We're glad to have you here.

Could you please share a screenshot of the donation invoice receipt while you're in the editing process? This will help me better understand your setup and provide more accurate assistance.

Thank you!

Re: Item descriptions on donation invoice receipts

meg_kindme — Mon, 04 Mar 2024 21:56:27 GMT

Thanks! Here is the screenshot. I need the text under the description field to be included somewhere in the donation receipt Square sends out automatically.

Re: Item descriptions on donation invoice receipts

meg_kindme — Thu, 07 Mar 2024 18:25:11 GMT

Is there a way to add that text to my donation receipts?