thread Test email going to old email address in Payments Troubleshooting

Test email going to old email address

johnnypaulsart — Sat, 20 Sep 2025 07:43:21 GMT

I changed the email address for my account. When I try to send a test email from the "Email & text alerts" page, it sends it to the old address. I've looked where else that old email address might be and I can't find it. Any ideas as to what to do or where else I need to update? Thank you

Re: Test email going to old email address

JEG_PFA — Thu, 02 May 2024 20:19:27 GMT

We are having the same issue, some answers would be nice!

Re: Test email going to old email address

Candlestore — Thu, 02 May 2024 21:05:26 GMT

@johnnypaulsart , @JEG_PFA ;

I would log in to your square dashboard via a computer and look at changing the email address on the "Accounts & Settings" page. Since this information is based on the account holder and not the address you changed in the "Email & Text Alerts" page.

I could be wrong but I am not sure which email your trying to have forwarded to the new email address. They may need to match ?

Re: Test email going to old email address

johnnypaulsart — Thu, 02 May 2024 21:11:16 GMT

Thanks for the reply. That is where I changed the email. So not sure why it's still going to the old one.