thread Re: Invoices posting by date sent not date paid in Payments Troubleshooting

Invoices posting by date sent not date paid

crystalimages — Sun, 21 Sep 2025 06:04:55 GMT

Starting sometime this week invoices are now posting to transactions based on the date/time the invoice was created, not when it was paid as it used to.

This is causing us to miss orders that need to be sent.

Is this an intentional change or is it a problem that could be fixed?
This could definitely be an issue if an invoice is sent in December and not paid until January as far as taxes, etc.

Re: Invoices posting by date sent not date paid

MayaP — Sat, 09 Mar 2024 00:04:40 GMT

Hello @crystalimages, I appreciate you reaching out and flagging this. Is this happening on the app or Dashboard? I am not aware of any changes and my invoices were always shown by creation date. I am asking our Invoice Team about this though. When I have more information I can let you know.

For now, you can use the filter at the top of the invoice page on Dashboard and narrow it down to the "paid" option. If you want it shown by the oldest to newest you can click the arrow by the date, and it will filter it.

Re: Invoices posting by date sent not date paid

crystalimages — Sat, 09 Mar 2024 00:32:11 GMT

Sorry I wasn't more specific. I'm referring to it showing up in the general transactions list.
If I send an invoice today and they don't pay it for a week, since it shows up in transactions on the date I sent it, I won't see it.

It used to show up in transactions on the date it was paid. It's definitely changed. I just didn't know if this was going to be a permanent change
My practice is to check the next morning for any invoices paid the night before in transactions, or any paid that morning.

I don't really use the invoices window except to check unpaid. But I guess I'll have to start checking there and filter as you suggested.

Re: Invoices posting by date sent not date paid

crystalimages — Sat, 09 Mar 2024 01:19:56 GMT

Another major issue with this I just realized, if an invoice was sent on a previous pay period and then shows up on the date it was sent, it's not going to show up on the reports for payroll on the correct pay period. We are commission based for most of our employees. This is really going to mess up our payroll system.

Re: Invoices posting by date sent not date paid

escalf — Tue, 12 Mar 2024 16:16:00 GMT

Just posted my own question about this, I am having the same issue! Square is recording the sale at the time I sent the invoice, not the time the customer paid it. The first time it happened, I reached out to Support and they told me it looked like a one-off error...

Re: Invoices posting by date sent not date paid

krwwinery — Thu, 14 Mar 2024 16:20:56 GMT

We are having this same issue. It's showing under transaction of the date the invoice was DUE verses the date the invoice was PAID. They've changed something...

Re: Invoices posting by date sent not date paid

escalf — Thu, 14 Mar 2024 16:47:24 GMT

Oh, interesting! Mine are showing up on the date that I sent it, not even the due date... for example, I sent one on 3/5 with a due date of 3/6, and it was paid on 3/6, but it still showed up under transactions on 3/5 with the timestamp matching the timestamp on the "an invoice has been created" email, so seems like it used the date and time that I actually hit the "send" button. Which makes no sense.

I've been back and forth with Support a couple times now but haven't gotten any real answers yet, just a generic "the engineers are working on it." Super frustrating.

Re: Invoices posting by date sent not date paid

krwwinery — Fri, 15 Mar 2024 02:56:36 GMT

I realized after reading your comment it was Date Sent where the payment is showing up. So I sent an invoice March 9, it got paid March 11 but shows up under March 9 Transactions

Re: Invoices posting by date sent not date paid

dearness — Fri, 15 Mar 2024 16:53:33 GMT

Is this issue being worked on as it creates accounting problems, and wastes alot of time

Re: Invoices posting by date sent not date paid

JJ_ — Tue, 09 Apr 2024 13:35:38 GMT

Hello everyone!

Our team has confirmed that this was a known issue and that it has been corrected. If anyone here is still facing this issue, please reach out to our support team here.