thread Re: Uncategorized filter in item library not working in Payments Troubleshooting

Uncategorized filter in item library not working

NeishaArceo — Sat, 20 Sep 2025 07:43:03 GMT

In my item library, when I select the filter to view uncategorized items only, 7 items show up. They all have assigned categories.

If I switch from "uncategorized" to the specific category for each of those items, the items do show up in the correct category as well.

Re: Uncategorized filter in item library not working

TheRealChipA — Sun, 05 May 2024 11:36:41 GMT

Hi @NeishaArceo. I tested this in my item library and didn’t see that. So, as you probably suspect, there seems to be something in either your library or your account that has gone astray. Here are a few things to check:

Are you sure that you haven’t duplicated some items in your library, and that the duplicates aren’t uncategorized?
I’d remove those items from all categories, and then assign them to categories again. This might fix whatever pointers or such are messed up internally.
Lastly, just in case, you should clear your browser’s cache and browsing history, force close your browser, then restart it. Check to see if this fixes the problem.

If none of that works, come back here and post. A few screen shots (or a video) would be very helpful. I’ll tag a few Square moderators who should be able to escalate this to the engineers for you.

Re: Uncategorized filter in item library not working

NeishaArceo — Mon, 06 May 2024 23:44:03 GMT

Removing the categories and then re-assigning them did the trick, thanks.