thread Re: Invoices in Payments Troubleshooting

Invoices

Organic1617 — Sun, 21 Sep 2025 05:59:59 GMT

Hope all is well good morning to one last time I asked a question here it was amazing thank you I have another question today due to my customers not wanting their email on the invoices we have a lot of invoices that we’ve been paid for but can not put paid on the invoice due to the sender not receiving the invoice.

Re: Invoices

Minion — Mon, 10 Jun 2024 21:29:19 GMT

Hi again @Organic1617

Glad to see you back around!

So when you click the 3 dots on the right hand side, it doesn't show you an option to "Add Payment" or "Mark as Paid"?

With your customers not wanting their email on them, do they allow you to add a phone number, or do any of those past invoices that have been paid for have a phone number?

Re: Invoices

Organic1617 — Tue, 11 Jun 2024 13:03:46 GMT

It won’t let me do that mark as paid or make payment

Re: Invoices

Lou8 — Tue, 11 Jun 2024 15:00:38 GMT

Hi @Organic1617, thanks for posting.

Do you get an error message when attempting to mark the invoice as paid, if so could you share a screenshot ? Are you experiencing this issue on both the Dashboard and the Invoices app ?

Note that if your customers don't want their email addresses on the invoice, you are still able to share it by text message or manually. Simply select the best option under the Communication part of the invoice.

Re: Invoices

Organic1617 — Tue, 11 Jun 2024 15:50:49 GMT

Re: Invoices

BernadetteA — Fri, 14 Jun 2024 02:36:32 GMT

Hey there. I thought I already responded to your post, but perhaps you had multiple? Did you resolve this already? If not, please let us know so we can continue troubleshooting.