thread Re: ACH Direct Debit - Manual Entry in Payments Troubleshooting

ACH Direct Debit - Manual Entry

JEINJ — Sun, 21 Sep 2025 05:59:03 GMT

Hi,

Do we have an option on Square where I can manually add ACH details for each customer and charge them monthly (recurring) without waiting for the customer to save the payment method on file?

I am sending the recurring invoice, but some customers have not saved the payment method. I want to avoid reminding customers to save the payment method on file as it delays processing payment. If I can ask them to complete the authorization for direct payment via ACH and set it up independently, I can avoid waiting for customers to pay and automatically send an invoice when the payment is processed.

I hope someone can help me with this.

Re: ACH Direct Debit - Manual Entry

_Violet — Fri, 21 Jun 2024 22:03:22 GMT

Hi there, @JEINJ - Thanks for reaching out to us here on the Seller Community.

I'm not sure of the answer to this one myself, so I'm going to consult with the ACH product team on this one to get the best answer for you.

I'll reach back out to you here once I gather more info!

Re: ACH Direct Debit - Manual Entry

_Violet — Wed, 03 Jul 2024 21:56:50 GMT

Thanks for your patience here, @JEINJ 🙏

The team let me know that we do not allow manually adding ACH details (bank account number, routing number). The only method is for the buyer / customer to go through the Plaid flow to safely authenticate their bank details. This allows us to safely and securely obtain the buyer's / customer's bank account number for the ACH payment.

I hope this information is helpful but please do let me know if you have any additional questions.