thread Does canceling and invoice cancel the partial payment made? in Payments Troubleshooting

Does canceling and invoice cancel the partial payment made?

HL1 — Sun, 21 Sep 2025 05:58:16 GMT

I had an invoice of which I thought 50% had been paid. I needed to change the person responsible for the payment but couldn't seem to do this so I canceled the invoice and then made a new one. Now I don't see the $622.50 that had been paid on that first invoice.

Does canceling an invoice refund a partial payment?

Thank you for your help.

Maari

Re: Does canceling and invoice cancel the partial payment made?

Minion — Tue, 02 Jul 2024 10:26:24 GMT

Hi @HL1

Canceling an invoice will not refund a partial payment or deposit back to the customer unless you refund it manually.

Just to clarify, you are saying the deposit is no longer in your balance. If you got to "custom amount" in your reports, you should see that it is there. If it is showing in your reports, but not in your balance, you may need to give Customer Support a call and have them take a look into your account.