thread Re: Making an invoice from an open ticket in Payments Troubleshooting

Making an invoice from an open ticket

lowerforge — Sun, 21 Sep 2025 05:58:07 GMT

It used to be easy to take an open ticket and click on "more" when closing it so I could turn it into an invoice and email it to a regular customer.

Recently, when I go to "charge," "more," and "invoice;" it just closes out the app and nothing happens.

I make sure that the app is up-to-date and have tried on multiple devices - the register, remote terminal and my phone but nothing works. It all just disappears.

Any ideas?

Re: Making an invoice from an open ticket

Lou8 — Tue, 02 Jul 2024 17:05:45 GMT

Hi @lowerforge, thanks for posting and welcome to the Community 👋.

I haven't heard of a similar issue, and I wasn't able to recreate this behavior on my iPhone or a Terminal.

Can you confirm which app you are currently using on your devices and hardware (SPOS, RST, RTL or Appointments) ?

Would you be able to take a video of the issue and share it on this thread ?

Re: Making an invoice from an open ticket

lowerforge — Tue, 02 Jul 2024 17:35:38 GMT

IOS - register is an iPad and phone is an Iphone.

Although - this is interesting. I just went to double check my 3 devices (including a remote terminal). It failed on the IOS devices but after a week, I could save the draft on the remote terminal.