thread Received a Paid Notification, but Invoice still show unpaid in Payments Troubleshooting

Received a Paid Notification, but Invoice still show unpaid

WheelyQBarbecue — Sun, 21 Sep 2025 05:57:16 GMT

I sent a customer a reminder that his invoice was due. I received a push notification from the Square App saying the invoice was paid. I never received an email confirmation of the payment and the app and online show the customer viewed the invoice, but the invoice still indicates it's unpaid.

Is there a way to see if the transaction was declined?

Any help is appreciated.

Thank you!

Re: Received a Paid Notification, but Invoice still show unpaid

MayaP — Thu, 18 Jul 2024 12:53:25 GMT

Good Morning @WheelyQBarbecue,

I see this is your first post. Thanks for joining! 👋😊

I am happy to help to look into this. Can I get more details:

1) This is showing unpaid in both the app and Dashboard.

2) Is the app up to date?

3) Can you provide photos of the paid notification in the app?

4) What invoice number is this?

5) We do have a Transaction Status Report.

6) Are you seeing the payment in your transactions?

Re: Received a Paid Notification, but Invoice still show unpaid

WheelyQBarbecue — Thu, 18 Jul 2024 15:42:45 GMT

The only update I received was a Push Notification from the App indicating that Inv 1290 had been paid. When I clicked on the notification, it opened the App and the invoice shows it is still unpaid.

I don't see anything in the Transaction Status Report either.

I wanted to look at all options before reaching out to my customer.

Thanks!

Re: Received a Paid Notification, but Invoice still show unpaid

frances_a — Fri, 19 Jul 2024 01:13:26 GMT

That's strange!

Was the notification dismissed?

It's possible you received a notification about your customer completing a different action, such as viewing the invoice.

Because this is regarding a specific transaction, and we have limited access to your account details here in the Community, I would recommend reaching out to our support team for further assistance.

Thanks, @WheelyQBarbecue !