https://community.squareup.com/t5/Payments-Troubleshooting/Invoice-Issues/m-p/741125#M37766 <P>Once the transaction is complete, you cannot go back and alter the details to reflect a new or different amount.&nbsp; It's really more of a safeguard - example:&nbsp; a not so honest person could alter the amounts for their own personal benefit. &nbsp; Same goes for other transaction history in general - you cannot go back and delete or remove old records.&nbsp;&nbsp; Unfortunately doing a refund is about your only option.</P> Thu, 18 Jul 2024 11:59:02 GMT JK_Fiber_Art 2024-07-18T11:59:02Z https://community.squareup.com/t5/Payments-Troubleshooting/Invoice-Issues/m-p/741076#M37765 <P>Greetings,&nbsp;</P><P>&nbsp;</P><P>I am a fairly new company and new to invoicing on square. I had an invoice that a payment was recorded by mistake and now I can't seem to reopen the ticket to reflect the original balance without issuing a refund. Is there a process to undo a recorded payment?</P> Sun, 21 Sep 2025 05:57:12 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Invoice-Issues/m-p/741076#M37765 4PH22 2025-09-21T05:57:12Z https://community.squareup.com/t5/Payments-Troubleshooting/Invoice-Issues/m-p/741125#M37766 <P>Once the transaction is complete, you cannot go back and alter the details to reflect a new or different amount.&nbsp; It's really more of a safeguard - example:&nbsp; a not so honest person could alter the amounts for their own personal benefit. &nbsp; Same goes for other transaction history in general - you cannot go back and delete or remove old records.&nbsp;&nbsp; Unfortunately doing a refund is about your only option.</P> Thu, 18 Jul 2024 11:59:02 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Invoice-Issues/m-p/741125#M37766 JK_Fiber_Art 2024-07-18T11:59:02Z