thread Re: invoice error in Payments Troubleshooting

invoice error

CCox — Sun, 21 Sep 2025 05:57:08 GMT

Hi i need help please. I had an invoice (#11) where i collected 50% deposit. Then on arrival they requested that i split the remaining balance into two payments. i was able to take one payment but couldn't get it to work correctly for the remaining balance. so the client asked me to send a new invoice #13) for the balance. when i received payment for the balance (invoice #13), i went back to the original invoice (#11) and marked it as paid. Now it shows that i received additional funds as cash. Is there a way to correct this?

Re: invoice error

JK_Fiber_Art — Thu, 18 Jul 2024 16:46:14 GMT

Once a transaction is complete - I don't believe there's a way to alter it as it's now part of your Account History. (Since sometimes there are not so honest people who like to change details after the fact - Square along with most transaction processing services follow the same practice.)

Re: invoice error

MayaP — Thu, 18 Jul 2024 21:05:39 GMT

Hello @CCox, thanks for reaching out!

@JK_Fiber_Art is correct you cannot edit a transaction once completed.