Wrong customer being linked to invoice payment

SodaStar999 — Sun, 21 Sep 2025 05:55:12 GMT

Hello, I'm having difficult finding any mention of this problem elsewhere so maybe the community can help!

In the 'Invoices' overview, the correct customer names is listed next to all invoices.

However the following error is occurring for several invoices:

- Correct name listed at top ('Invoice for xxxx')

-- INCORRECT Customer Profile linked underneath

- Correct name/email listed under Customer (beneath payment details)

As a result, multiple payments are being attributed to the wrong customer. Any advice welcome!

Re: Wrong customer being linked to invoice payment

Ellie_ — Wed, 04 Dec 2024 16:36:38 GMT

Hi there, @SodaStar999,

We appreciate your patience and for reaching out to us about this. Are you still experiencing this issue with your Square account? If so, can you please send us a screenshot of what you are seeing?

thread Re: Wrong customer being linked to invoice payment in Payments Troubleshooting

Wrong customer being linked to invoice payment

Re: Wrong customer being linked to invoice payment