thread Re: Invoice scheduled to send in Payments Troubleshooting

Invoice scheduled to send

Userglam7 — Sun, 21 Sep 2025 05:54:11 GMT

I’ve created invoice in the past and then sent links to my customers so they can pay. But now when I create an invoice it automatically schedules to “send” the invoice (even though my invoices are always shared manually). And it shows “invoice not created.” Because of this none of my payments are going through. I’ve tried taking this feature off but after saving it does not change. It auto schedules my invoice to be sent on a different day. If I create an invoice today and expect it to be sent and paid today, I have to wait 7 days for the initial invoice to be sent before it creates an invoice to be paid? Why? And How do I take this feature off? And why does it continue to automatically add it to every invoice?

example of what I’m seeing:

invoice scheduled to send (9/27 = 7 days from from when I created it) invoice has not been created

Invoice updated (9/24)

Invoice created (9/20)

Re: Invoice scheduled to send

Minion — Mon, 23 Sep 2024 10:07:51 GMT

HI @Userglam7

Question, are you changing and saving your changes to the default invoice template first, or are you making these changes each time when creating an invoice?

Invoice > Settings > Invoices > Choose Template

Re: Invoice scheduled to send

Userglam7 — Tue, 24 Sep 2024 01:06:11 GMT

I am changing it for each invoice. I couldn’t find a default setting for this. I’ll try that.

Re: Invoice scheduled to send

Userglam7 — Tue, 24 Sep 2024 01:16:15 GMT

I’m not sure what setting I need to change. From a computer my invoices say “invoice will be created for sharing manually” but I don’t want that feature on.

Re: Invoice scheduled to send

Minion — Tue, 24 Sep 2024 09:01:31 GMT

Hi again @Userglam7

This will be your template for invoices, anything changed here will be applied to all future invoices. These all can be changed when you are creating an invoice but since its a template, it makes things flow faster then having to change them each time. You can come back to your template and edit things anytime.

From a computer if you log into your Square Dashboard navigate to the Invoice section.

from there , you'l want to scroll down to Settings > Invoices.

Next Under Templates, Choose your Default Template you use, (or create a new one), then click Edit in the bottom right corner.

To change when the invoice is sent, scroll down below the message setting. ( see screenshot below) Change those to Service Date and Invoice Date.

If you Scroll down more under the Share section, make sure it says "Share Via Link" if that is the option that you would like to use still.

Once you are done be sure to click Save Template in the top right corner.

When creating an invoice, it should now show this under Invoice details.

Let me know if that solved your problem.