thread Re: New Invoicing Changes in Payments Troubleshooting

New Invoicing Changes

SINFULRAVEN — Sun, 21 Sep 2025 05:48:50 GMT

WHY!?! I would like to know who decided to change the invoicing system? I left Paypal just for this reason (and I paid them over $10k in fees last year). Who complained and said we need a clunky invoicing system with drop downs that will take twice as long to use?

As the old saying goes, if it isn't broken don't fix it!

I send out over 50 invoices a week and it usually runs me an hour, I tried the new system and I can guarantee it is going to take me twice as long if not longer. I also want to see the entire invoice not part of it.

I am extremely upset about this change and DO NOT AGREE with it.

The old layout is clean and easy to use.

Maybe work on getting the pages to load faster, that would actually be helpful.

If this new layout is approved, I may have to find another resource for invoicing.

Re: New Invoicing Changes

DinaLRosenberg — Thu, 28 Nov 2024 17:50:10 GMT

There have been so many changes lately .. it's hard to keep up. We also send 50+ invoices a week and have noticed it has taken longer

Re: New Invoicing Changes

MI-BOX — Tue, 14 Jan 2025 21:28:38 GMT

We agree. We've been talking with support, a merchant manager, and today an account manager. I even took time to attend the webinar. I submitted several questions which they said they would answer during the webinar or after. All my questions didn't get answered. Our overall belief is that the changes are making it worse - takes more steps to accomplish what we do. We have to figure out how to adapt and then document our process AGAIN.

Re: New Invoicing Changes

MI-BOX — Tue, 14 Jan 2025 22:29:25 GMT

We're still trying to work this issue as well. We just got off the phone with our new account manager. May I share your post with him?

Bill at MI-BOX of Austin

bill@miboxofaustin.com

858-395-1193