thread Re: Subscription Terms of service in Payments Troubleshooting

Terms of Service Violation Clarification

Htd — Sun, 21 Sep 2025 05:45:41 GMT

The title of this thread has been edited by a Square Moderator from the original: Subscription Terms of service

Hello. We have two different sides to our business. One is for the actual work and products we sell, and another is for a monthly subscription to our tech support. I started a separate “location” name for that side so we could invoice and accept payment on a monthly basis. Recently I was told I violated the terms of service and that location would be closed. and not given an explanation as to how I violated. I thought it was because we were charging for a service and not a product but I see that many people offer services. Where can I find out how I violated anything?

Re: Subscription Terms of service

JTPets — Thu, 06 Mar 2025 01:22:42 GMT

This would require a call to customer service. You can call Square Support at 1-855-809-9000 Monday to Friday, 9 AM to 6 PM EST

Re: Subscription Terms of service

Sammie_C — Fri, 07 Mar 2025 22:43:14 GMT

Hi @Htd, we appreciate your post. Welcome to the Square Community.

When it comes to account specifics like your question, I would agree with @JTPets and would advise reaching out to our Customer Success team, as they may be able to shed a bit more light on the situation. Here is a copy of our Terms of Service in case you would like to take a look in the meantime.

Please don't hesitate to reach out here if you end up having other questions after chatting with Customer Success and we can see how we can help.