thread Re: Something weird happened today in Payments Troubleshooting

Something weird happened today

mhamilton1947 — Sun, 21 Sep 2025 05:42:35 GMT

Greetings all: I sent an invoice to a customer, who ultimately said there were too many hoops to jump through, and could we use another payment type. I said fine, we did the transaction elsewhere, and then came back to Square. I tried to cancel the invoice, but it kept telling me it could cancel only a scheduled or unpaid invoice. Well, it was unpaid....so then I decided to archive it just get it out of the list of invoices, but now it says it's paid!

I don't want it to be reflected in my payments, so what do I do now?

Thanks for any advice....

Re: Something weird happened today

Minion — Tue, 22 Apr 2025 00:40:31 GMT

Hey @mhamilton1947

so one an invoice is marked as paid , it can't be reversed. I'm not sure what happened on squares end to not be able to cancel the invoice, I've never had that issue. Were you doing this on mobile or from a computer?

Just curious, did your customer happen to say what the issue was with the invoice and why there seemed to be too many hoops to jump through/ the process is pretty straightforward with their invoice being sent to a text or email and then a pay now button, so just curious if they expressed why they didn't like it on their end.

Re: Something weird happened today

mhamilton1947 — Tue, 22 Apr 2025 00:58:28 GMT

I was using my computer. Strange as this all is, apparently she DID pay the Square invoice. Then on her own, she reversed the other payment, which had apparently not been made. I didn't ask what hoops she thought she had to go through with Square, though she said it was telling her she had to have a business account, which she doesn't. I looked it up and she would not have to have one, and in fact, none of the folks I've ever invoiced have had a business account, but payments went through just fine. Hopefully this was just a one off.

Thanks for weighing in!

Re: Something weird happened today

Minion — Tue, 22 Apr 2025 10:01:40 GMT

Glad that all got sorted out. Hopefully like you said that was just a one time hiccup issue. Things like that can happen with tech, but at least its all squared away!