thread Re: Can no longer invoice tickets from the square app in Payments Troubleshooting

Can no longer invoice tickets from the square app

thibbysicecream — Sun, 21 Sep 2025 05:38:45 GMT

For some reason in the recent update to square there is no longer an option to invoice customers directly from a ticket that I create. As I often have tickets with over 100 items it is impractical to make an invoice and add line items one by one separately.

Re: Can no longer invoice tickets from the square app

Sammie_C — Thu, 03 Jul 2025 15:33:51 GMT

Thank you for reaching out, @thibbysicecream!

I understand. To clarify, is this just occurring on your Square App? If so, what device are you using?

Please let me know and I can look into this further for you.

Re: Can no longer invoice tickets from the square app

thibbysicecream — Mon, 07 Jul 2025 19:33:22 GMT

Hi @Sammie_C, thanks for the response. This is occuring on the square app, both on the Ipad and Iphone.

Re: Can no longer invoice tickets from the square app

Sammie_C — Tue, 08 Jul 2025 22:30:15 GMT

Thank you for those details, @thibbysicecream.

I checked with our Operations team and they said this option is still available. Once you select "Charge," the option should appear once you scroll down. Here is a screenshot showing that section:

Please let me know what you see on your end!

Re: Can no longer invoice tickets from the square app

thibbysicecream — Thu, 10 Jul 2025 02:16:35 GMT

Hi, yes this option used to appear for an open ticket but it no longer does. I have tried messing with the checkout settings to enable this option but it will not appear for an open ticket. I am able to invoice directly but not with an open ticket.

Re: Can no longer invoice tickets from the square app

Sammie_C — Thu, 10 Jul 2025 20:58:11 GMT

@thibbysicecream, are you unable to see the invoice option that is present on the screenshot I provided?

If not, could you please provide a screenshot on where this used to appear for you?

Re: Can no longer invoice tickets from the square app

JesF — Fri, 22 Aug 2025 00:25:34 GMT

This is also occurring for me - as soon as we updated the ticket function on the retail POS system. The settings say it is enabled, but when I open a ticket, the option is not available. Any help you can offer is welcome.

Re: Can no longer invoice tickets from the square app

DaveJohnRock — Fri, 24 Apr 2026 04:09:53 GMT

@Sammie_C any updates on this?