thread MY SECOND TERMINAL IS KILLING MY BUSINESS! in Payments Troubleshooting

MY SECOND TERMINAL IS KILLING MY BUSINESS!

ber — Sat, 20 Sep 2025 06:39:41 GMT

I must return to my art event by 11 AM TODAY. YESTET DAY I HAD 20 TERMINAL TRANSACTIONS WITH NO PROBLEM. THEN IT STARTED...I WAS ASSURED THE AT LEAST 13 NEW TRANSACTIONS WOULD BE REACHABLE AFTER I RETURNED TO ANOTHER SOURCE OF INTERNET WITHIN 12 HOURS. GUESS WHAT...I HAVE ONLY THE ORIGINAL 20 ON MY HOME INTERNET INSTEAD OF AT LEAST 13 MORE TRANSACTIONS. PLUS THIS. WHEN I TOOK CASH ONLY TRANSACTIONS THEY MERELY PILED UP INTO ONE SINGLE TRANSACTION. HAVE YOU BEEN TO THIS TYPE OF MESS. I NEED HELP DESPERATELY.

Re: MY SECOND TERMINAL IS KILLING MY BUSINESS!

Donnie-M — Mon, 23 Jun 2025 12:34:13 GMT

@ber I know a couple of things, they might not help you specifically. I would make sure to never reset a terminal or tablet if you process sales "offline" as they will go bye bye. I would make sure to have a cell phone with hot spot available to use as a backup and connect a terminal to your hotspot if you lose internet.

I haven't had your type of problem, but that is the very first thing I would do going forward. did you get the terminal reconnected to the internet?