thread Re: Wrong square card reader in Payments Troubleshooting

I ordered the wrong card reader

JM23 — Sat, 20 Sep 2025 20:54:15 GMT

When I signed up I choose the regular headphone jack card reader and ended up getting a new phone and my phone only has the lightning plug. Is there a way to send my reader back and get the lightning plug one instead. Thank you in advance.

Re: I ordered the wrong card reader

GlassJudy — Sat, 06 Apr 2019 18:37:14 GMT

Square offers a 30-day return policy on all their hardware, so you should be able to return the wrong reader and get the correct one, although I'm not completely certain that it covers your situation (where you ordered the wrong piece.) Here's a link to their site where you can get the information you need to return the object and contact them if you need to.

Good luck - I hope you get the correct item. I'm pretty confident that Square will treat you right here.

Wrong square card reader

Donnagdb — Sun, 13 Dec 2020 10:27:58 GMT

Will I have to pay to return the wrong reader?

Re: Wrong square card reader

Joe — Sun, 13 Dec 2020 12:17:10 GMT

Hi @Donnagdb 👋 Thanks for reaching out to us here on the Seller Community! Square offers free returns on any hardware purchase 30 days after purchase. Once you start your return via the Online Dashboard, you will be provided a return label.

Let me know if you have any further questions!

Re: Wrong square card reader

mansoff — Mon, 27 Sep 2021 02:06:32 GMT

I ordered the ear jack fob on Saturday but learned that I need the lightning fob because others in our group have new phones. Since I just put the order in on Saturday can I call someone to have the fob changed? If that can't be done, can I go purchase one at Target and get reimbursed since I need it in 10 days?

Re: Wrong square card reader

Arie — Tue, 28 Sep 2021 06:37:25 GMT

Hi @mansoff,

Thanks for getting in touch! Welcome to the seller community 😊

Once an order is placed, we're unfortunately not able to change the order. There's a limit of one free reader per Square account. As a workaround, you could us an adapter for the iPhone lightning connector to headset connector 👍.

Re: I ordered the wrong card reader

glenda1977 — Sun, 30 Jan 2022 00:39:12 GMT

yall sent me the wrong reader it was phone a iphone not andriod

Re: I ordered the wrong card reader

Arie — Mon, 31 Jan 2022 03:08:15 GMT

Sorry about the hassle here, @glenda1977! Please get in touch with support here so we can help.

PS. I noticed it's your first post, welcome to our community 👋 🙂

Re: I ordered the wrong card reader

Joejoe1972 — Tue, 12 Apr 2022 02:37:42 GMT

I have the flat port on my phone and not the jack kind

Re: I ordered the wrong card reader

JJ_ — Thu, 14 Apr 2022 00:27:54 GMT

Hey, @Joejoe1972 could you confirm the make and model of your phone? - You can confirm device compatibility by looking for your device here, if the device is not listed here, that means we haven't tested it, and cannot guarantee compatibility.

Re: Wrong square card reader

Nupoet — Wed, 22 Jun 2022 20:54:25 GMT

Hello. I purchased a square reader for my Android phone. I got it at WalMart. Three days later my children gave me an iPhone for my birthday. I was trying to sign up to get a free reader, but had already started my sign up with the one I purchased. How do I get another reader?

Re: Wrong square card reader

Ria — Wed, 22 Jun 2022 22:58:50 GMT

Hi @Nupoet - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

The best way to rectify this would be to return the original reader and get a new reader right away.

The alternative option would be for you to go into one of our Authorized Retailers and purchase the reader for $10 and be reimbursed by the code in the packaging.

Find the nearest store to you here: https://squ.re/wheretobuy

When you have a chance, feel free to order this way:

http://squ.re/readerrequest > "Send me a reader" > Select Connectivity > complete checkout process.

As always, feel free to contact our support and they'll be happy to get you a free reader sent out.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

I hope this helps.

Happy Birthday!

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨