thread Re: Manual card entry gray in Payments Troubleshooting

Manual card entry gray

ForceOfNature — Sat, 20 Sep 2025 20:53:47 GMT

I just want to run a test to see if the manual card entry will work -- it is gray, and so the option appears to be unavailable.

Re: Manual card entry gray

ForceOfNature — Tue, 30 Apr 2019 20:46:47 GMT

oh, duh -- was trying to charge one penny -- one dollar minimum to test

I guess I can presume it will work.

Re: Manual card entry gray

puka — Thu, 02 May 2019 15:33:10 GMT

Hey @ForceOfNature!

The $1 minimum would definitely be the culprit here. Were you able to do a test charge afterwards?

Re: Manual card entry gray

ForceOfNature — Thu, 02 May 2019 16:24:54 GMT

I'm good - thanks!

Re: Manual card entry gray

innergold — Fri, 03 May 2019 13:52:57 GMT

it wont let me sign the test run

Re: Manual card entry gray

solarbarrier — Sat, 02 Oct 2021 04:23:10 GMT

I was trying to do a manual entry charge on my cell phone for a absentee client.

I found the ' Manual Charge entry' slot and was going to tap it...but, the entry Disappeared.

My cell phone Square apps originally showed 11 ways to charge but, now only shows 10ways to charge

on my cell phone.

I looked for a way to bring it back up to execute the transaction, but no success.

So, I went to my computer instead and executed the charge there, on line, which is where I am now.

So... IF, I need to execute a 'manual entry charge' again, ... It appears I won't be able to, on my Cell phone. That choice disappeared.

Somehow, I must've erased it by touching something I shouldn't have..??? Can U reinstate that choice on my cell phone?

Re: Manual card entry gray

VanKalkerFarms — Sat, 02 Oct 2021 14:36:01 GMT

@solarbarrier click more in bore right, click settings, click checkout, click payment and click and drag on the 6 dots on the left of manual credit card entry and drag it to main payment types.

Re: Manual card entry gray

NTPT — Fri, 19 Jul 2024 20:27:20 GMT

The manual Credit Card entry is under my Main payments types already, but, still gray out when I tried to make a charge for an absentee client! So frustrating!!! Trying to do a 30.00 change and I have been at it for 2 week!!!!

Time to look for a different option! 😞

Re: Manual card entry gray

MayaP — Fri, 19 Jul 2024 20:52:38 GMT

Hello @NTPT,

Welcome to The Seller Community!

Is the app up to date? Have you tried deleting and reinstalling the app? If you can, please provide a photo of what you see on your end. That would help!