thread Re: Square App on Android won't take cc numbers for Manual Entry in Payments Troubleshooting

Square App on Android won't take cc numbers for Manual Entry

Ancientspin — Sat, 20 Sep 2025 06:39:33 GMT

Suddenly I can no longer type the cc numbers into the field for manual entry in taking orders on the phone. I used to type them in and now it won't let me? The box just won't take any entry. Here is a pic of the screen. I have restarted my phone, reinstalled the app, and changed password. Not sure what else I can do? Is this happening to anyone else? I ended up having to write down numbers and enter it later in computer, NOT IDEAL.

Thanks for any suggestions.

Re: Square App on Android won't take cc numbers for Manual Entry

asmithII — Tue, 24 Jun 2025 15:52:35 GMT

Mine is doing the saame thing just started havinging a week ago? Suggestions/Help

Re: Square App on Android won't take cc numbers for Manual Entry

JJ_ — Tue, 24 Jun 2025 19:23:37 GMT

Hello there, @Ancientspin and @asmithII

This is a known issue that is affecting a small number of Sellers. Our team is actively investigating it, and we hope a solution is available soon.

In the meantime, I can recommend sending your customers a Payment Link, this will allow them to complete the transaction. You can find more information on our Payment Links Guide.

Re: Square App on Android won't take cc numbers for Manual Entry

asmithII — Tue, 24 Jun 2025 19:33:25 GMT

Thanks JJ..!! but hope this gets resolved very soon.

Re: Square App on Android won't take cc numbers for Manual Entry

JJ_ — Tue, 01 Jul 2025 15:41:48 GMT

Hello again, @Ancientspin, @asmithII

Our engineers have addressed this disruption, and the fix is available by updating your Point of Sale application to version 6.72.

Please le me know if this problem persists for you after updating your app.

Re: Square App on Android won't take cc numbers for Manual Entry

asmithII — Tue, 01 Jul 2025 16:09:18 GMT

Thanks, And how are we doing the udate version , Thru the Square App?

Re: Square App on Android won't take cc numbers for Manual Entry

asmithII — Tue, 01 Jul 2025 16:13:11 GMT

sorry direguard my response...I got ahead of myself....

Re: Square App on Android won't take cc numbers for Manual Entry

Ancientspin — Tue, 01 Jul 2025 18:29:14 GMT

All good so far! Thanks!

Re: Square App on Android won't take cc numbers for Manual Entry

JJ_ — Wed, 02 Jul 2025 18:56:58 GMT

To update your Square application, you must visit the Google Play Store if you have an Android device or the Apple App Store if you have an iPhone or iPad.