thread Re: So I've set up an account but how can I order a free reader? in Payments Troubleshooting

How do I order a free reader?

DELLNEAL — Sat, 20 Sep 2025 20:52:40 GMT

The title of this thread has been edited from the original: Free Raider??

Hello there in good day, I just finished signing up for new account. And it was stating that I would get a free reader, but after I finish registering the account it takes me to where their for sale?? Can somebody help me with this?

Re: How do I order a free reader?

GlassJudy — Sat, 14 Sep 2019 17:32:43 GMT

If you go through the ordering process, when you get to the payment screen, it should take the $10 fee off of the order. If it doesn't, you can either pay for it and Square will reimburse you for it, or cancel the order, then contact support on Monday and they'll make sure one gets sent out to you.

Either way, you'll need to contact Square's support:

You'll need your customer code to call. Follow the instructions below on how to get it.

Go to Square's support page.

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 855 700 6000

So I've set up an account but how can I order a free reader?

Rina — Tue, 08 Oct 2019 20:59:15 GMT

[This reply was created from merging an existing thread: So I've set up an account but how can I order a free reader?]

I set up account and would like to order free reader. Need info on how to order and receive it

Re: So I've set up an account but how can I order a free reader?

isabelle — Tue, 08 Oct 2019 21:08:24 GMT

Hey @Rina! Welcome to Square 😊 Please try the following steps:

Click Free Reader Request.
Select "Send me a reader"
Select Connectivity.
Complete checkout process.

If that doesn't work, please let me know!

How do I get a free card reader?

Tyralea — Fri, 11 Oct 2019 21:13:09 GMT

This reply was created from merging an existing thread: How do I get a free card reader?

How do I get a free card reader?

Re: How do I get a free card reader?

AshleyK — Wed, 09 Oct 2019 20:59:49 GMT

Hey @Tyralea, welcome to the Seller Community! Great question, looks like this has been answered in another thread. Feel free to check it out here - How do I order a free reader?

If you have any other questions, please let me know and I can take another look. Have a nice day! 🙂

How do I order a free reader?

Nana2 — Thu, 24 Oct 2019 20:05:45 GMT

This reply was created from merging an existing thread: How do I get a free card reader?

Square for android use is supposed to be free to get your square the first time. I am being charged over $10.

Re: Cost of square

Valentina — Thu, 24 Oct 2019 20:06:24 GMT

Hi there @Nana2 - welcome to the Square family and the Seller Community!

Sounds like something isn't quite right there - your very first magstripe reader should be free. Try following the steps posted by Isabelle in this thread and if you are still having difficulties, please contact us so we can straighten things out with you!

Trying to redeem for square reader

Oltim56 — Thu, 14 Nov 2019 18:32:36 GMT

Redeem for square reader

Can you send me a square swiper

Amandajomcgraw1 — Thu, 21 Nov 2019 17:36:51 GMT

Can you tell me how to get or order a square swiper to plug into my android thanks

Why am I still being charged for a free reader?

JazzyM — Sat, 30 Nov 2019 22:18:09 GMT

I just signed up today using the square.com/go/free link and I’m still being charged for a reader. Am I missing something?

Re: Why am I still being charged for a free reader?

Valentina — Sat, 30 Nov 2019 23:15:09 GMT

Hi @JazzyM 👋 welcome to the Square family!

Your first magstripe reader should be free - something is off here. Try following the steps posted by Isabelle in this thread and please contact us if you're still not able to order your reader for free.

Re: Why am I still being charged for a free reader?

JazzyM — Sat, 30 Nov 2019 23:32:59 GMT

Hi Valentina, I went to Isabella’s post and I followed her link. It’s the same process I went through & it’s still asking for my cc and the charge is $10.95 with free shipping

Re: Why am I still being charged for a free reader?

Valentina — Sun, 01 Dec 2019 00:55:03 GMT

@JazzyM, since you are still being charged at checkout, please send us an email or call us during business hours so that we can help.

If you'd like to start using your Square Reader to take payments sooner rather than later, you can grab one in-store. There will be a redemption code inside that you can use for us to credit your account for the purchase.

Re: So I've set up an account but how can I order a free reader?

Alaska — Sun, 01 Dec 2019 15:54:57 GMT

The questions about how to obtain a free reader need to be addressed by the website ppl. The LINK provided in the answers enabled me to get to it. I kept hitting "Get a Free Reader!" & it kept taking me to the dashboard. Which is another thing I have an issue with. I DON'T KNOW ANYTHING, & upon signing up, it takes me to a dashboard, like I'm supposed to know what to do there. I have no reader yet, have not linked any bank accounts, have made no sales using Square yet, & it takes me there, not to a place to buy a reader or even the "Next step" or any directions...

Magstripe reader for free

Zoco_as — Wed, 04 Dec 2019 15:58:49 GMT

I signed up on the square app and I supposed to get the magstripe reader for free.. So what's going on with that..

Re: So I've set up an account but how can I order a free reader?

nika — Thu, 05 Dec 2019 15:19:25 GMT

@Alaska Glad you were able to get your free reader, but you're right. It shouldn't have been this difficult!

We're working on revamping our "Get a Free Square Magstripe Reader" article so that it's much easier to understand to those who are new to Square. So thank you for your feedback!

Re: Magstripe reader for free

isabelle — Thu, 05 Dec 2019 22:07:57 GMT

Hey @Zoco_as!

Welcome to Square 😊 I went ahead and moved your post over here where other sellers had the same question/concern as you.

Please take a look at the Best Answer steps. If that doesn't work, please feel free to contact us.

Re: how do I get a square?

Rodriguez15rene — Fri, 13 Dec 2019 00:48:08 GMT

How do I get a free square

Re: how do I get a square?

isabelle — Fri, 13 Dec 2019 00:59:54 GMT

Hey @Rodriguez15rene!

Take a look at the best answer in this thread.

Let me know if you have any other questions.