thread Re: Senders for e-mail receipts in Payments Troubleshooting

Senders for e-mail receipts

tlptlptlp — Sat, 20 Sep 2025 07:38:31 GMT

Hi Square!

When my customers are getting e-mailed receipts it says the sender is "The & Proline"

Is there any way that this can be modified? I don't see any option in the "receipts" tab.

Re: Senders for e-mail receipts

Ellie_ — Fri, 07 Jun 2024 17:43:02 GMT

Hi there! @tlptlptlp,

Thank you for reaching out about this. That is typically tied to your business name or your sender profile information in your account settings. Do we have permission to take a closer look at your account to see where that needs to be adjusted?

Re: Senders for e-mail receipts

tlptlptlp — Fri, 07 Jun 2024 18:13:22 GMT

go ahead

Re: Senders for e-mail receipts

tlptlptlp — Tue, 11 Jun 2024 18:00:31 GMT

Following up here!

Re: Senders for e-mail receipts

tlptlptlp — Thu, 19 Sep 2024 21:11:48 GMT

Ellie, are you able to look into this?