thread Re: How do I get custom fields for payment links to show up on payment confirmation emails to vendor in Payments Troubleshooting

How do I get custom fields for payment links to show up on payment confirmation emails to vendors?

gblankebhf — Sat, 20 Sep 2025 07:38:08 GMT

I’m switching from Quickbooks payments and we use their emailed invoices feature a lot. When we receive a payment confirmation it has all of the information needed to enter a payment. Square payment links is a great solution to replace this however the confirmation email does not provide enough information and requires additional steps to figure out the customer payment. Square payment links does have 2 custom fields and if those could show on the payment confirmation email to the vendor it would save the additional steps. This information shows on the emailed customer payment receipt automatically but not on the vendor side. Is there a way to add these payment links to the confirmation email on the vendor side?

Re: How do I get custom fields for payment links to show up on payment confirmation emails to vendors?

frances_a — Wed, 12 Jun 2024 02:16:16 GMT

Hello @gblankebhf 👋

And welcome to our Seller Community!

I'll need some additional context to be able to answer your question here.

What details are you in need of including on these confirmation emails? And are the confirmation emails the ones you are receiving when your customers pay using a Payment Link?

What are the additional steps required to figure out customer payment?

Have you checked out our Invoices tool? This might have more similarities to the solution you have previously used.

Let me know!

Thank you.

Re: How do I get custom fields for payment links to show up on payment confirmation emails to vendor

gblankebhf — Thu, 13 Jun 2024 20:43:07 GMT

Frances,

In the attached image, which is the receipt the customer receives upon paying via payment link, the circled area is information inputted by the customer using the 2 custom fields allowed in payment links. We would like those fields to show up on the email notification (seen below) that we (vendor) receive when the customer pays. This will make the process for figuring out who is paying via the payment link much easier for our staff so they won't have to take the extra steps to log into square to figure out the custom field information.