thread Can I adjust business hours on Square Online for a holiday? in Payments Troubleshooting

Can I adjust business hours on Square Online for a holiday?

pueblovida — Sat, 20 Sep 2025 20:49:30 GMT

We will be closed for Memorial Day on Monday and I want to allow orders to keep coming in but I would like to let our customers know that they won't be able to pick up on Monday. Is there a way to "block out" Monday from a pick up day? If I change the business hours, it could show us closed EVERY Monday not just Memorial day...any fix to this?

Re: Can I open up special holiday hours for a certain day, without changing it to everyday/ week?

joannabspdx — Tue, 27 Oct 2020 18:40:19 GMT

This reply was created from merging an existing thread: Re: Can I open up special holiday hours for a certain day, without changing it to everyday/ week?

Hi! I am trying to figure out how to customize both our hours as well as our pick up hours for the holidays. I just tried the solution you suggested, but when I go to place a test order and schedule the pick up for a later date the new hours are not being reflected. To give a more concrete example, we're usually not open on Tuesdays, but we will be open on Christmas Eve this year. Our customers are having a hard time placing online orders for Christmas Eve because they cannot select that day for pick up... I'm trying to find a work around for this.

Thanks so much!

Re: Can I open up special holiday hours for a certain day, without changing it to everyday/ week?

nika — Fri, 13 Dec 2019 21:44:28 GMT

Hey @joannabspdx!

I checked in with one of our specialists to get an answer. As it stands right now, you'll either need to make Tuesdays your day for pick ups only, or wait until the week of to make Christmas Eve your pick up day.

Sorry for the trouble! Hopefully we'll have a better way to go about this in the future.

Re: Can I set up seasonal hours?

MichiganFarmsta — Thu, 27 Feb 2020 16:33:51 GMT

i can see seasonal hours being of use for our business.

1) We open in May.

2) Add additional hours on Weekends in October,

3) Shorten hours in Nov and Dec.

4) Close on Christmas Eve for the Season.

We are looking at taking orders online for the bakery. Looking at this post, the hour changes may prove to be problematic

Re: Can I adjust business hours on Square Online for a holiday?

delice — Sun, 24 May 2020 18:13:18 GMT

I was wondering the same, perhaps if we either update Monday as closed, or change delivery default time to 1 day? We just have to be sure to change it back Monday night.

I have not been able to find any other way to establish holiday closing dates.

Good luck and stay safe y'all

Re: Can I adjust business hours on Square Online for a holiday?

Alex_ — Sun, 24 May 2020 20:40:27 GMT

Hello @pueblovida,

Thank you for posting in the Seller Community. Welcome.

At the moment we do not have a feature to roll out "holiday hours" into your Online Store's schedule. We definitely see how this could benefit your business model, and many others as well.

In the meantime, we recommend going with the suggestion made by @delice and changing your default delivery time or adjusting your settings for one day, then going back to revert things to normal.

Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released.

Re: Can I adjust business hours on Square Online for a holiday?

pueblovida — Mon, 25 May 2020 15:45:29 GMT

Thank you for the response. I hope this makes it on an update soon because it would be very helpful!

Re: Can I open up special holiday hours for a certain day, without changing it to everyday/ week?

Teithril — Fri, 12 Jun 2020 22:29:44 GMT

Is there a way to set the custom hours for a web store? I don't offer services; I only offer pickup for my products that are ordered online. I usually allow the pick up every day, but I will not be home on Sunday this weekend, so I just want to set it so that Sunday is not a pickup option this week.

Re: Can I open up special holiday hours for a certain day, without changing it to everyday/ week?

AdamB — Sun, 14 Jun 2020 19:42:33 GMT

Thanks for posting and welcome to Seller Community, @Teithril. There isn't a way to schedule something like that for just one week, so you'll want to edit your pickup hours for this week to omit Sunday, then next week edit them again to include Sunday again.

Holiday Hours for Online Store

DaveP64 — Fri, 19 Jun 2020 17:24:39 GMT

How do I setup holiday hours for our online store? We are going to be closed Fathers Day? Only way I found is to disable this uncheck Sunday hours. Is there a way to set it so it automatically closes on Holiday Hours??

Thank you

Re: Holiday Hours for Online Store

JustinC — Sat, 20 Jun 2020 18:39:36 GMT

Nope - there's not a way to set your hours to close automatically, you'll need to manually update your biz hours as you mentioned. @DaveP64

Re: Can I adjust business hours on Square Online for a holiday?

DaveP64 — Sat, 20 Jun 2020 22:15:57 GMT

Square if you want to be in this game of online ordering you guys need to step it up to include a lot of things that restaurants need. Go copy from the big boys like door dash, Ubereats Grubhub and check out the way they do things. You don’t need to reinvent the wheel copy what others are doing. This is very frustrating

Re: Can I adjust business hours on Square Online for a holiday?

lifson — Wed, 01 Jul 2020 20:01:54 GMT

This is very standard with every other platform. Google Business listings, Yelp, Facebook, plus every single Third-party order fulfillment service and has been for years. Please stop waiting for us to point out the obvious and learn from every other platform that knows what its doing.

Re: Can I adjust business hours on Square Online for a holiday?

sea2sjk — Fri, 03 Jul 2020 03:31:35 GMT

We need the option for holiday hours and the loud notification noise like DoorDash.

Re: Can I adjust business hours on Square Online for a holiday?

Tom_Herman — Mon, 13 Jul 2020 14:57:52 GMT

This may be one of the biggest reasons Square loses clients to other ordering systems. We use Ecwid on our site to allow us to at least control the hours that people can pick up vs the hours we are open. But we need to be able to block out holidays and other days we might not be open. We get orders for Thanksgiving up to 45 days in advance. We cannot simply set our hours to "closed on Thursdays" in October to stop people from scheduling pickup on Thanksgiving. BUT, I will also point out that it is very hard to find an online ordering system integrated with POS that offers this ability.

Re: Can I adjust business hours on Square Online for a holiday?

reveriebakesop — Tue, 14 Jul 2020 15:02:41 GMT

Is there a way to mark a day as booked? so we can't sell anymore cakes on that day (like busy weekends/holidays)? Or a way to mark a single category in our menu as booked for a certain day? That way customers can still order cakes for other weekends and days, just not this certain day.

Re: Can I adjust business hours on Square Online for a holiday?

reveriebakesop — Tue, 14 Jul 2020 15:48:25 GMT

Has this been adjusted yet? I noticed this was posted in May 2020, have the engineers fixed this issue so we can have this set up before the really busy holidays in the Fall. This will be a disaster for food businesses in the Fall holidays.

Re: Can I adjust business hours on Square Online for a holiday?

Tom_Herman — Tue, 14 Jul 2020 16:23:17 GMT

No, it hasn't. Nothing has been done in all the years we have been asking for it. We are probably moving to Toast. Mainly to solve this problem and better reporting of our future orders

Re: Can I adjust business hours on Square Online for a holiday?

eHotPot — Wed, 26 Aug 2020 21:31:13 GMT

Yes, here is another vote for allowing us to specify holidays we are closed (or have limited hours). I can specify this on Yelp, Google Business, Grubhub and DoorDash, but can't do this on my Square Weebly online ordering store. For example, with Labor Day coming up, I need to mark that day closed a week before and then make sure it's available again before the week rolls around again.

Re: Can I adjust business hours on Square Online for a holiday?

jrbrown — Sun, 30 Aug 2020 19:14:03 GMT

This definitely needs to happen. Right now, pickup order scheduling goes a month ahead and yet I can only mark my store closed for the week ahead. This could cause issues with customers thinking they can pickup an item on a holiday, like Christmas Day.